Rodica Munteanu Email & Phone Number

Berlin, Deutschland

Berlin, Germany

As a Fraud Specialist, my role is to identify, prevent, and address fraudulent activities on the platform. I safeguard its integrity and shield the company and users from financial losses and reputational harm due to fraud. ✔️Fraud Detection: I use fraud detection tools and techniques to identify potential instances of fraud, such as identity theft, listing theft, fraudulent inquiries, or account takeovers.✔️Investigation: I investigate flagged accounts to determine whether they are indeed fraudulent. I gather additional information, contact users for verification, and collaborate with other departments such us the legal department.✔️Policy Enforcement: I enforce company policies and procedures related to fraud prevention and mitigation.✔️Documentation: I maintain detailed records of fraudulent activities, investigations, and resolutions for reporting and analysis purposes.✔️Communication: I communicate with internal teams to coordinate efforts in fraud prevention and resolution.✔️Training and Awareness: I provide training sessions to inform colleagues about fraud risks and prevention measures.✔️Continuous Improvement: I continuously evaluate and refine fraud detection strategies and tools to stay ahead of evolving fraud tactics.

Berlin, Germany

✔️Onboarding and KYC verification: I offer support to new hosts during registration, ensuring clarity on KYC verification requirements for successful onboarding.✔️Host Help Center: I ensure the help center offers hosts updated answers to frequently asked questions in English, German, Italian, and French.✔️Support and Problem Solving: I provide timely and effective support to hosts, addressing their inquiries, concerns, and technical issues. ✔️Feedback Collection and Analysis: I collect feedback from hosts, analyzing data to identify trends and insights, and using this information to enhance the host experience and overall platform performance.✔️Policy Enforcement and Compliance: I enforce platform policies to ensure host compliance with terms of service, regulations, and quality standards, informing them of consequences for violations like redirecting guests off-platform or posting unauthorized content.✔️Cross-functional Collaboration: I collaborate with cross-functional teams, such as product development, legal, payment, sales, partner and guest relations, to address host-related issues, implement new features, and drive overall platform growth and success.✔️Continuous Learning and Improvement: In a dynamic environment, I continuously learn new platform features, optimize procedures, and propose improvement ideas. Moreover, I actively participate in and lead team training sessions in my areas of expertise.

Berlin, Germany

✔️Event management: contacted partners and suppliers, contacted persons at the venue, exhibitors, journalists; personnel management; risk management; digital communication; logistics on site.✔️Press relations: wrote press releases; contacted and invited journalists, bloggers and influencers; led press tours at events in German and English; co-organized press conferences; prepared press reviews.✔️Communication: social media management (Facebook and Instagram); edited and translated blog articles (Italian, German and English); updated the True Italian website.✔️Office Management: ordered office supplies; handled preparatory accounting; wrote meeting minutes.

Strasbourg, France

✔️ Developped the communication strategy ✔️ Supported the creation of communication content✔️ Managed the association social media channels✔️ Supported the organization of the festival "les journées de l'architecture - die Architekturtage 2021"✔️ Developped the festival press coverage in France and Germany ✔️ Wrote and translated content (newsletter, website)

Aix-En-Provence, Provence-Alpes-Côte D'Azur, France

✔️ Planning, execution, control and risk management for the project "Éduc'Action"✔️ Manager of a team of 4 people✔️ Organization and launch of an artistic contest on the theme of education✔️ Organization of a virtual exhibition held from January 18 to 24, 2021✔️ Management of the ASC website, especially the pages related to the Éduc'Action project✔️ Digital communication: writing posts and Facebook events✔️ Collaboration in setting up other ASC events

Paris, Île-De-France, France

✔️ Wrote a weekly Newsletter "Cultural Inspirations" offering to the subscribers of the DAAD Alumni France Association a selection of digital cultural proposals✔️ Realized the design and layout of the recipe book "Confino-Chef" collecting the favourite recipes of a Franco-German public. Support for the creation of a Franco-German culinary glossary✔️ Supported the management and updating of the official website of the Association DAAD Alumni France✔️ Supported and participated in selection committees awarding DAAD study and research grants✔️ Supervised an examination for the Berliner Hochschule für Technik

Vienna, Austria

✔️ Operational support to the project manager for the realization of the "French Rendez-Vous 2019" workshop in partnership with French tourism professionals (local institutions and private companies) and professionals in the tourism sector in Austria and Central Europe✔️ Designed the catalog of exhibitors for the event✔️ Support for the development of relations with Romanian tour operators✔️ Managed the event website for meetings between exhibitors and tour operators

Strasbourg Area, France

✔️ Assisted students for any type of procedure regarding the student life at the University of Strasbourg✔️ Managed the lost and found student cards✔️ Redirected students to the services they need

Strasbourg Area, France

✔️ Scheduled appointments at the Prefecture of Bas-Rhin's desk at the University of Strasbourg✔️ Checked the application files for a first request or a renewal of students' residence permit

Strasbourg Area, France

✔️ Welcomed visitors at the interactive exhibition about sustainable development✔️ Managed the locker room✔️ Explained to visitors the aim of the exhibition and the functioning of audio guides✔️ Guided the visitors during the immersive session

Trafoi, Italy

✔️ Organized and executed the children's weekly program of indoor and outdoor activities, i.e. crafts, sports, walks, games

Coop, Strasbourg

✔️ Welcomed visitors✔️ Gave information about the aim of the exhibition, the creations and their artists.

Pforzheim, Germany

✔️ Helped international pupils (6-12 years old) with their homework, played with them and involved them in creative activities✔️ Assisted the teacher at the adult literacy class

Luxury Event Management

Training course in event organization with insights regarding the role of the event planner/manager, communication, marketing, personal.

Master Of Arts, French-German Master'S Degree University Of Passau And Aix-Marseille University

M.A., Management Of Humanitarian And Cultural Projects

M.A. International Cultural And Business Studies

B.A. Applied Modern Languages (English And German)

Major subjects: English and German languages and cultures Other subjects: introduction to European studies, International Relations.

Italian Secondary School Diploma, Foreign Languages: English, French And German

Activities and Societies: Theatre in French