🔷 Payrails is a FinTech company that offers customized payment solutions globally for high-growth companies. Acting as a payment operating system, it allows clients to develop, manage and scale payment acceptance and integrate financial services, as a all-in-one solution.▪️ Facilitated the onboarding of new merchants to meet business needs and improve payment solutions globally (EU, US, LATAM, APAC, EMEA)▪️ Provided technical support, resolved issues through troubleshooting and… Show more 🔷 Payrails is a FinTech company that offers customized payment solutions globally for high-growth companies. Acting as a payment operating system, it allows clients to develop, manage and scale payment acceptance and integrate financial services, as a all-in-one solution.▪️ Facilitated the onboarding of new merchants to meet business needs and improve payment solutions globally (EU, US, LATAM, APAC, EMEA)▪️ Provided technical support, resolved issues through troubleshooting and monitored performance to deliver a high standard service for clients▪️ Managed strong relationships with key stakeholders while coordinating cross-functional efforts with other teams to achieve client objectives Show less

🔷 dLocal is a FinTech Unicorn company that facilitates cross-border payments, enabling global merchants to process transactions locally in emerging markets across LATAM, APAC and EMEA.▪️ Managed a team, providing guidance and fostering a collaborative environment ▪️ Led high priority projects for top-tier clients▪️ Facilitated onboarding of global merchants from different industries to enable seamless payment processing in emerging markets across LATAM, APAC and EMEA▪️… Show more 🔷 dLocal is a FinTech Unicorn company that facilitates cross-border payments, enabling global merchants to process transactions locally in emerging markets across LATAM, APAC and EMEA.▪️ Managed a team, providing guidance and fostering a collaborative environment ▪️ Led high priority projects for top-tier clients▪️ Facilitated onboarding of global merchants from different industries to enable seamless payment processing in emerging markets across LATAM, APAC and EMEA▪️ Provided technical support, conducted troubleshooting and monitored performance to ensurehigh-quality service delivery to clients▪️ Managed relationships with key stakeholders and coordinated cross-functionalcollaboration with other teams to align on objectives and deliverables▪️ Optimized processes to improve efficiency and minimize losses Show less

▪️ Facilitated onboarding of global merchants from different industries to enable seamless payment processing in emerging markets across LATAM, APAC and EMEA▪️ Provided technical support, conducted troubleshooting and monitored performance to ensurehigh-quality service delivery to clients▪️ Managed relationships with key stakeholders and coordinated cross-functionalcollaboration with other teams to align on objectives and deliverables▪️ Optimized processes to improve… Show more ▪️ Facilitated onboarding of global merchants from different industries to enable seamless payment processing in emerging markets across LATAM, APAC and EMEA▪️ Provided technical support, conducted troubleshooting and monitored performance to ensurehigh-quality service delivery to clients▪️ Managed relationships with key stakeholders and coordinated cross-functionalcollaboration with other teams to align on objectives and deliverables▪️ Optimized processes to improve efficiency and minimize losses Show less

🔷 Rappi is a Tech Unicorn company, being the first SuperApp in LATAM, operating in 9 countries and offering a variety of services such as delivery (food, groceries, pharmacies, liquors, mall), travel (flight, booking) and financial services (credit & debit cards, insurance).▪️ Managed diverse projects to help clients to boost revenue, enhance customer experience and improve financial reconciliation to reduce costs▪️ Established onboarding procedures for clients and defined… Show more 🔷 Rappi is a Tech Unicorn company, being the first SuperApp in LATAM, operating in 9 countries and offering a variety of services such as delivery (food, groceries, pharmacies, liquors, mall), travel (flight, booking) and financial services (credit & debit cards, insurance).▪️ Managed diverse projects to help clients to boost revenue, enhance customer experience and improve financial reconciliation to reduce costs▪️ Established onboarding procedures for clients and defined performance metrics to ensure effective monitoring and success measurement▪️ Delivered technical support to new and existing clients, ensuring seamless integration Show less

▪️ Developed streamlined dashboards with KPIs to monitor and evaluate performance▪️ Designed and implemented a demand prediction model to optimize resource allocation andminimize operational costs▪️ Automated operational processes to improve efficiency and reduce manual workload

🔷 Mutant is a technology company specialized in customer experience. It provides solutions such as customer support, omni-channel interfaces and data services.▪️ Analyzed data to optimize KPIs and drive data-informed decision making▪️ Managed the delivery of reports, ensuring actionable insights▪️ Maintained and monitored ETL processes to ensure data integrity and reliability across workflows

🔷 Grupo Soma (Azzas 2154) is the largest Apparel & Fashion company in LATAM, offering a diverse portfolio of clothing and accessory brands, supported by high-level services of technology, operations and planning solutions.▪️ Conducted data analysis to support CRM strategies, including anti-churn initiatives, cross-selling opportunities and customer segmentation for targeted marketing campaigns▪️ Generated reports featuring key metrics such as LTV, CAC, ROI, SSS, NPS to provide… Show more 🔷 Grupo Soma (Azzas 2154) is the largest Apparel & Fashion company in LATAM, offering a diverse portfolio of clothing and accessory brands, supported by high-level services of technology, operations and planning solutions.▪️ Conducted data analysis to support CRM strategies, including anti-churn initiatives, cross-selling opportunities and customer segmentation for targeted marketing campaigns▪️ Generated reports featuring key metrics such as LTV, CAC, ROI, SSS, NPS to provide actionable insights and enhance business performance▪️ Assisted in implementing omni-channel operations to integrate physical stores with e-commerce platforms, improving the customer journey and operational efficiency Show less

🔷 Responde Aí is an e-Learning startup, being the biggest education platform for college students of Engineering and correlate areas in Brazil.▪️ Created customized content▪️ Collaborated in the definition of methods for content creation ▪️ Assisted on initiatives to expand operations