Rodney P. Email & Phone Number

Santa Barbara, CA, US

Lead Anaplan architect responsible for global operations of Sonos' demand planning solution, supporting $1.5B+ in annual product planning and providing critical insights for executive decision-making.Implemented ALM (Application Lifecycle Management) in Sonos' Anaplan environment, enhancing development efficiency and accuracy. This initiative reduced model.

Miami, Florida, US

• Part of a team of three that created the "HyperCare" service from scratch. HyperCare is Anaplan's premium support offering, providing white-glove service with dedicated resources that are well-acquainted with.
• Took HyperCare from an idea through all stages of implementation including brainstorming, developing, pitching, iterating, piloting and finally growing.
• Assisted in the growth of HyperCare from a pilot program with just a few strategic customers to over 400 mostly enterprise/Fortune 500 customers.
• Helped design and implement the HyperCare Reporting Model - a model used by HyperCare customers to monitor key metrics about their Anaplan environment, including adoption, usage, performance, access, and structure.
• Managed a portfolio of 20+ enterprise accounts and was personally responsible for the HyperCare/support relationship of those customers.
• Designed, implemented, and managed a project to create alerts that send a direct message to the analyst for an account when workspace size was nearing capacity via integration between Splunk and Anaplan. Deployed to.

Miami, Florida, US

• Helped grow, train, and mentor the support team from a team of 5 to over 20.
• Created training documentation around support processes, common customer problems, and complex troubleshooting techniques.
• Quickly familiarized myself with complex customer models to help solve their product support issues, ranging from formula syntax to complex data Integration issues.
• Used Splunk to help resolve customer errors by using custom search syntax to look at specific error logs and determine possible solutions.
• Built new Anaplan models to recreate bugs that customers encountered to aid the product and development teams in further investigation/resolution.
• Promoted to Strategic Support to assist with creating the HyperCare Service.

Miami, Florida, US

• Joined Anaplan as a start-up with just over 100 employees.
• One of two-person frontline support team tasked with supporting all Anaplan customers with product support issues.
• Quickly skilled-up on Anaplan and its common problems with minimal training collateral to reference.
• Created training collateral for both internal and external use pertaining to new Anaplan functionalities, and common pitfalls.
• Used regex with raw error logs to help troubleshoot customer issues.
• Engaged with the Anaplan community to help grow awareness and enablement.

• Used MS Excel to build financial models that improved monthly reporting value, evaluated new project costs, and determined feasibility at an operational level.
• Performed variance analysis for C-suite, to identify areas of abnormal activity, to reduce costs and maximize profit.
• Prepared and improved processes surrounding monthly revenue estimation and reconciliation based on contractual rates, and actual performance metrics.
• Identified and captured all maintenance costs for pass-through purposes, while coordinating insurance claims across all organizational departments.

Minneapolis, MN, US

• Diagnosed problems with technical EDI document mapping, and addressed possible solutions with vendors daily
• Prioritized workflow on a daily basis to ensure an excellent guest experience, both currently and proactively, from an order pipeline perspective
• Maintained a high-volume inbox of vendor issues and inquiries in a team setting, which resulted in unprecedentedly low "stuck" orders throughout peak season

Chicago, IL, US

• Analyzed vast amounts of data to calculate research and development tax credits, with extensive use of Microsoft Excel
• Consistently and effectively communicated with clients, to maintain positive relationships, while obtaining specific supporting documentation
• Demonstrated the determination necessary to meet strict deadlines

Chicago, IL, US

• Assembled and organized tax returns for mailing to clients, state and federal agencies
• Collaborated with administrators and associates to improve processes
• Provided a high quality finished product under demanding time constraints, completing tasks independently and efficiently

• Improved communication skills, by maintaining relationships with parents and players throughout the season
• Gained valuable leadership qualities, through setting a positive example and mentoring to improve individuals’ baseball skills
• Coordinated numerous games, practices and tournaments with other coaches, while balancing college courses and part-time work schedule

Bs, Accounting

Education record