Rodney P. Email & Phone Number

Santa Barbara, Ca, Us

Lead Anaplan architect responsible for global operations of Sonos' demand planning solution, supporting $1.5B+ in annual product planning and providing critical insights for executive decision-making.Implemented ALM (Application Lifecycle Management) in Sonos' Anaplan environment, enhancing development efficiency and accuracy. This initiative reduced model sizes by 90% and improved model-building efficiency by 75%.Developed an in-depth understanding of Sonos' demand and supply planning by collaborating with planners and stakeholders to optimize data consumption and analysis.Completed and optimized a partially developed Anaplan model, refining, testing, and deploying it to the demand planning team within 8 months of joining Sonos.Transformed Anaplan from a data-entry tool into a streamlined extension of the demand planning process by incorporating planner feedback to improve calculations, integrations, and the Anaplan User Experience.Designed and implemented flexible reporting solutions in Anaplan for various stakeholders, allowing data analysis by region, channel, product family, and other dimensions with dynamic user-based selections.Managed integrations across multiple Anaplan models for business units including FP&A, supply, allocations, supply-demand balancing, logistics, and container planning.Currently developing a statistical forecasting solution to automatically generate baseline demand forecasts, selecting the best-fit algorithm for specific channels and products.

Miami, Florida, Us

• Part of a team of three that created the "HyperCare" service from scratch. HyperCare is Anaplan's premium support offering, providing white-glove service with dedicated resources that are well-acquainted with customers' Connected Planning journeys.• Took HyperCare from an idea through all stages of implementation including brainstorming, developing, pitching, iterating, piloting and finally growing. • Assisted in the growth of HyperCare from a pilot program with just a few strategic customers to over 400 mostly enterprise/Fortune 500 customers.• Helped design and implement the HyperCare Reporting Model - a model used by HyperCare customers to monitor key metrics about their Anaplan environment, including adoption, usage, performance, access, and structure.• Managed a portfolio of 20+ enterprise accounts and was personally responsible for the HyperCare/support relationship of those customers.• Designed, implemented, and managed a project to create alerts that send a direct message to the analyst for an account when workspace size was nearing capacity via integration between Splunk and Anaplan. Deployed to 20+ analysts for all HyperCare customers.• Frequently joined calls with customers to troubleshoot a variety of issues including data discrepancies, formula errors, model problems, data integration issues, product bugs, etc.• Perform model open analyses on customer models to determine which line items and modules could be potential performance bottlenecks.• Advise customers on best practices for all things Anaplan, including formula syntax, model structure, naming conventions, certificate usage, user access management, etc.

Miami, Florida, Us

• Helped grow, train, and mentor the support team from a team of 5 to over 20.• Created training documentation around support processes, common customer problems, and complex troubleshooting techniques.• Quickly familiarized myself with complex customer models to help solve their product support issues, ranging from formula syntax to complex data Integration issues. • Used Splunk to help resolve customer errors by using custom search syntax to look at specific error logs and determine possible solutions.• Built new Anaplan models to recreate bugs that customers encountered to aid the product and development teams in further investigation/resolution.• Promoted to Strategic Support to assist with creating the HyperCare Service.

Miami, Florida, Us

• Joined Anaplan as a start-up with just over 100 employees.• One of two-person frontline support team tasked with supporting all Anaplan customers with product support issues.• Quickly skilled-up on Anaplan and its common problems with minimal training collateral to reference.• Created training collateral for both internal and external use pertaining to new Anaplan functionalities, and common pitfalls.• Used regex with raw error logs to help troubleshoot customer issues.• Engaged with the Anaplan community to help grow awareness and enablement.• Promoted to Senior Product Support Analyst.

• Used MS Excel to build financial models that improved monthly reporting value, evaluated new project costs, and determined feasibility at an operational level.• Performed variance analysis for C-suite, to identify areas of abnormal activity, to reduce costs and maximize profit.• Prepared and improved processes surrounding monthly revenue estimation and reconciliation based on contractual rates, and actual performance metrics.• Identified and captured all maintenance costs for pass-through purposes, while coordinating insurance claims across all organizational departments.

Minneapolis, Mn, Us

• Diagnosed problems with technical EDI document mapping, and addressed possible solutions with vendors daily• Prioritized workflow on a daily basis to ensure an excellent guest experience, both currently and proactively, from an order pipeline perspective• Maintained a high-volume inbox of vendor issues and inquiries in a team setting, which resulted in unprecedentedly low "stuck" orders throughout peak season

Chicago, Il, Us

•Analyzed vast amounts of data to calculate research and development tax credits, with extensive use of Microsoft Excel•Consistently and effectively communicated with clients, to maintain positive relationships, while obtaining specific supporting documentation•Demonstrated the determination necessary to meet strict deadlines

Chicago, Il, Us

•Assembled and organized tax returns for mailing to clients, state and federal agencies•Collaborated with administrators and associates to improve processes•Provided a high quality finished product under demanding time constraints, completing tasks independently and efficiently

•Improved communication skills, by maintaining relationships with parents and players throughout the season•Gained valuable leadership qualities, through setting a positive example and mentoring to improve individuals’ baseball skills•Coordinated numerous games, practices and tournaments with other coaches, while balancing college courses and part-time work schedule

Bs, Accounting

Education record