Rodney Martin Email & Phone Number

Spanaway, Washington, United States

• Built robust, scalable Infrastructure / Drove Top- & Bottom-line Performance (North America)• Built High-performing Team (razor-sharp on business priorities)• Coached & Empowered / Right people in right Role• Trained to promote: Shared Successes, Embrace Change, Reward Collaboration• Revenue Growth | Drove to $129K (from $241K) via proactive Sales / Marketing / Business Management / Double-digit Growth (year over year): Revamped Infrastructure & redesigned Processes

Tacoma, Washington

Specializing in rebooting windows servers across all generations and versions. There isn't a windows server that I've encountered that couldn't be rebooted. If you have a windows server that needs a reboot, I'm second to none in this specialized field.

Tacoma, Wa

- Investigating and determining legitimacy of DNS and BGP changes- Contacting Internet Service Provider staffs worldwide to prompt immediate action to end network abuse and remove criminal web sites- Collaborating with other team members to achieve team objectives and manage projects- Communicating with customers to provide informational updates and deliver exceptional service quality- Always bring a smile.

Greater Seattle Area

- Support high scale partner development business team- Advise partners on opportunities to grow their business in the cloud- Provide architectural guidance on cloud-ifying partner offerings- Capture and share field learnings with internal engineering teams- Write technical white papers, blog posts, and provide specific technical guidance- Provide guidance to partner engineering teams- Promote partners internally and externally with webinars and speaking opportunities- Turn big ideas, into products and services, and help influence the direction of AWS- Provide guidance and support to public sector customers and their partnersWork Hard - Have Fun - Make History

Greater Seattle Area

- Worked on critical, highly complex customer problems that involved multiple AWS services- Focused on troubleshooting and resolving Linux, Windows Server and Networking related cloud issues- Liaised and engaged with internal AWS teams to provide feedback to on how to improve our services- Drove customer communication during critical events- Served as a resource for researching and resolving executive escalations- Completed periodic case reviews of other Cloud Support Engineers to ensure the quality of the responses- Drove projects that improved support-related processes and our customers’ technical support experience- Provided education and coaching on new technical challenges to the Technical Support Engineers- Represented AWS Support at trade events and in the preparation for new product and feature launches- Acted as the escalation resource for other Cloud Support Engineers for complex problems.

Greater Seattle Area

-Applied advanced troubleshooting techniques to provide unique cloud based solutions-Specialized in Linux support and excelled in case resolution-Successfully troubleshot Linux, Windows, and networking related errors and complications with hundreds of different customers-Worked directly with Amazon Web Service architects to help reproduce and resolve customer issues-Leveraged extensive customer support experience to provide feedback to internal AWS teams on how to improve our services-Treated every customer as a friend

Spanaway, Washington

Open/Close per store hours Maintenance of building and IT infrastructure Sales and Warehouse Operations Employee and Delivery Schedule Operations Assistant to Accounting related practices Marketing and Advertising Janitorial and other related tasks Customer Service relating to sales and post sales followups Anything and Everything related to the establishment Management stuff, anything you can think of, I've had to do it. Furniture delivery is a thankless job

Tacoma, Washington

Front-line against Internet Crime!Evaluate and Process Hundreds Phishing/Malware Threats a Day.Monitoring of Mail In-boxes for Various Clients Detailed catalog of internet related threatsCommunicating with ISP's / Hosting ProvidersWorking with team members to achieve common goalsCustomer support for clientsExtensive use of Web Based PortalsExtensive use of MAC FileMakerDNS / IP / ANS Target Management and TrackingExtensive use of Command Line Terminals and RDCDetermining Foreseeing Today's Greatest Internet Threats!Organizing team take-downs and related operations Customer support for website owners

Tacoma, Washington

Swing/Nightshift Phone tech support Weekend Day Phone tech support Monitoring charts and graphs Hourly Colocation/Server checks End user server/client support Server maintenance/troubleshooting Building maintenance Offsite tech support Occasional Janitorial duties (A clean NOC is a happy NOC!)

Sumner, Washington

Responsible for overseeing the companies network Preemptive IT maintenance Development and installation of various Technologies Building and maintaining end user computers Building and maintaining company servers Monitoring of all computers and servers Keeping a precise log of day to day activities and events on servers/computers Upgrading key technologies within the company for better performance and efficiency Periodically responsible for opening/closing the admin building or Main building Taking the proper steps to diagnose and troubleshoot various network problems End user support with various computer software/hardware problems Building/Maintaining/Upgrading/Expanding the network and network hardware Customer Support for end user and management staff related to IT

Phone tech support Detailed record of daily activities and events Installation of various software [MS apps, OS, 3rd party apps] Diagnosing software and hardware problems Taking the proper steps to remedy those problems Setting up LAN/WAN technologies / Monitoring those technologies Maintenance of software and hardware throughout the establishment On-site repair and stabilization of end user systems Customer Service regarding the sale/upgrade of current technologies