Resume

Resume

• Managed ten employees serving as the team lead for special projects.• Acted as the main contact point and liaison for Spanish backed loan originations.• Conducted quality control training and provided guidance, decision making and leadership within the project team. • Achieved the corporate representative position for foreclosure trials, mediations and depositions.• Delivered Spanish to English technical document translations to improve internal efficiency.• Reviewed loans for possible charge-offs and drafted profiles to present to investors weekly. • Directed sub-servicers in property preservation. Duties included payment application processing, loss mitigation workout arrangements and foreclosure proceedings.• Provided bi-lingual responses to customer complaints following research and analysis. • Created bi-lingual written responses to loan level inquiries from government agencies including the attorney general and better business bureau. • Conducted payment history audits and tax and insurance inquiries.• Received crossover training in quality control procedures, foreclosure procedures and auto loan processes.

• Provided loan feedback in response to customer concerns and complaints for the office of the CEO and President.• Researched borrower's inquiries ranging from misapplied payments to origination of their home loan and generated a written resolution to the borrower's inquiry.• Obtained and organized the borrower's financial file for potential loan modification review.• Advised the customer on the status of their loan and which types of work out programs were available. Provided concise information about available modifications, short sales, foreclosures, deeds and liens.

• Provided the customers insight into the inner workings of their escrow account, payment applications and other lender specific questions regarding their home loan.• Collected home mortgage payments from 30 days past due up to foreclosure sale date.• Created informal payment arrangement programs up to 90 days in length.• Obtained customers financial backgrounds and credit evaluations in order to set up future work out arrangements.• Pre-qualified costumers for HAMP and traditional modifications.

• Group team leader responsible for negotiating the collection of home mortgage loan payments for accounts 90-180 days past due.• Worked payment arrangements ranging from 3 months to 24 month periods.• Pre-qualified customers according to the guidelines of the new home affordability and stability program.• Submitted the required customer financial documents needed for short sales in accordance with Fannie Mae or Freddy Mac through Litton Loan Servicing LP.

Responsible in working credit card past due accounts from 30 days past due until charge off time. Responsible in educating borrower on the state of the accounts and the consequences that entails a past due account. Responsible in working out possible solution to cure the delinquency ranging from repayment plans to settlements on the debt of the account.