Rodrigo Miranda is a Specialist in Customer Experience | Expert in Omnichannel Strategy, CRM & SAP Integration | Proven Leader in Enhancing Customer Satisfaction. Colleagues describe them as "I had the privilege of working with Rodrigo when he was managing ADT's Central Monitoring Station in Chile; during that time I could see that Rodrigo is a results-oriented and accountable professional, and also a great human being, capable of building meaningful relationships with his team, his peers and his managers, while getting things done and achieving excellent results." and "Excelente profesional, dedicado, confiable, organizado, proactivo, autonomo. Fuimos lideres de un proyecto que resulto exitoso gracias a la participación y trabajo colaborativo. Altamente recomendado."
-
Monitoring ManagerAdt Jun 2018 - Jan 2024ChileI was responsible for overseeing the entire monitoring department, catering to corporate, commercial, and residential clients. My strategic focus was on optimizing contact and response strategies, which successfully increased our accessibility rate from 82% to 96%. This role also involved enhancing customer loyalty as evidenced by achieving a Net Promoter Score (NPS). Additionally, I implemented operational improvements that led to a reduction in customer complaint rates by more than 60%, demonstrating a significant impact on overall service quality and customer satisfaction. -
Contact Center ManagerRipley Chile Jun 2017 - Jun 2018ChileAs the Manager of Ripley's contact center, I led a diverse team of over 300 professionals across multiple disciplines including HR, Technology, Administration, and Operations. My role involved strategic oversight and execution of operations with a strong focus on optimizing customer service policies and compensation structures. These initiatives helped reduce complaint rates by notable margins. Another key achievement under my leadership was guiding the team to score 90% on the Great Place to Work (GPTW) survey. Furthermore, I managed a $6 million budget, applying strategic financial management techniques that resulted in a 10% reduction in HR related expenditures. -
Deputy Manager Of Customer Experience | LipigasEmpresas Lipigas Oct 2012 - Dec 2016ChileI led the integration of CRM and SAP systems with other corporate tools, enhancing the overall customer service framework and contributing to a 25% increase in sales through digital channels. My efforts were consistently recognized through several awards including the National Customer Satisfaction Award multiple times and the Best Customer Experience Award for the energy sector in both Chile and Ibero-America. In 2014, I was honored with the “Espíritu Lipigas” award, acknowledging my exceptional contributions towards service improvement. -
Deputy Manager Of Contact Center | IpsosIpsos Oct 2011 - Oct 2012ChileDuring my tenure at Ipsos as the Deputy Manager of the Contact Center, I managed both field surveyors and call center operations, focusing on improving operational efficiency and quality. I implemented the Balanced Scorecard and other performance metrics, which significantly streamlined processes and enhanced output quality. My role also involved managing a $1 million annual budget, aligning our financial and operational strategies with broader corporate goals to ensure cohesive progress and sustainability. -
Call Center Head | AbastibleAbastible S.A. Apr 2007 - Oct 2011ChileLed tender processes and the financial and technical analysis for call center service projects, both inbound and outbound, ensuring high standards in operational, commercial, and quality aspects under COPC standards.Managed contract administration for services, sustaining robust operational and commercial relationships. Directed a $1.5 million budget, achieving a 10% reduction in operational expenses and swiftly restoring call center operations within 24 hours following the February 2010 earthquake. -
Service Coordinator | EntelEntel Jan 2004 - Apr 2007ChileAdministrated operational management for multiple service accounts, optimizing resources to meet all KPIs, which included high productivity and low turnover among 300 agents and 15 supervisors.
Rodrigo Miranda Education Details
-
Customer Experience And Services -
Customer Experience Design
-
Business Administration And Management, General
Frequently Asked Questions about Rodrigo Miranda
What is Rodrigo Miranda's role at the current company?
Rodrigo Miranda's current role is Specialist in Customer Experience | Expert in Omnichannel Strategy, CRM & SAP Integration | Proven Leader in Enhancing Customer Satisfaction.
What schools did Rodrigo Miranda attend?
Rodrigo Miranda attended Universidad Adolfo Ibáñez, Universidad Adolfo Ibáñez, Universidad Técnica Federico Santa María, Universidad De Talca, Universidad De Concepción.
Not the Rodrigo Miranda you were looking for?
-
-
2terra.com.br, ibm.com -
-
3gmail.com, kleyhertz.com.br, selectwines.ca
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial