With more than 13 years of experience in Support and Information Technology, I've worked in many roles: developer (Python and Shell script), analyst in the support, field services, quality, projects, and business rules sectors; translator; facilitator; coach; supervisor; support specialist; and more recently, manager of a team with 6 employees. Passionate about innovation, I have always tried to apply new approaches to new and old problems, in addition to being an agent of change in all areas where I worked. I've provided several trainings sessions and lectures (technical and behavioral), totaling more than 370 hours, referring to the most varied topics, such as Growth Mindset, Public Speaking, Itil, Leadership (servant and traditional), metrics, time management, Lean 6-Sigma, Lean Startup, Empiricism, agility, EDI, Excel, Siebel, Power BI, business rule analysis, Cobit, computer networks, Business Intelligence, JIRA, Confluence, Sharepoint, Linux, ICNet, RVS, NDM, knowledge management (KCS and KCM), Business Continuity Management (BCM), personal finance, photography, process improvement, quality management, among others. Currently, I have been learned even more on Scrum and Agility, and I seek to merge them more and more with knowledge management, which is still extremely relevant and necessary. No wonder it has been my focus for many years, and a sample of this is the 80+ in-house documentation and training materials I've written; the design and guidance that I provided, as an SME, to the project to adopt a disruptive knowledge management model based on Knowledge-Centered Service (KCS); and the implementation of a self-service learning method based on the Knowledge Capture Model (KCM), using a collaborative and mentoring structure for knowledge production.