• Highly skilled professional with 15 years of experience in the banking industry, focusing on mortgage services.• Expertise in mortgage processes, loan underwriting, risk assessment, and compliance regulations.• Strong background in customer service, sales, events, and hospitality.• Worked in Brazil, USA, and Ireland, demonstrating adaptability and a global mindset.• Proven track record in delivering exceptional customer service and building rapport with clients.• Successful in exceeding sales targets and fostering long-term client relationships.• Experienced in organizing and managing events within the banking industry.• Exceptional interpersonal skills and attention to detail from hospitality background.• Fluent in English, Portuguese, and working knowledge of Spanish.• Eager to leverage skills and expertise to contribute to organizational success and foster exceptional client relationships.• APA LOANS designed.