In my role as a Sales and Customer Success Director at Uol EdTech, I was a key driver of revenue growth and customer satisfaction. My primary focus was crafting and executing strategic sales initiatives while also responsible for the Customer Success area.My responsibilities included:1. Sales Leadership: - Successfully developed and executed comprehensive sales strategies, consistently achieving revenue growth goals. - Provided effective leadership to the sales team, fostering a culture of high performance and achievement. - Identified and capitalized on new business opportunities, cultivating strategic partnerships.2. Customer Success Management: - Implemented and optimized customer success programs, resulting in enhanced client satisfaction and increased retention rates. - Collaborated cross-functionally to address customer needs promptly, ensuring exceptional service delivery. - Established and monitored key performance indicators (KPIs) to measure and improve customer success metrics.3. Data Analysis and Reporting: - Utilized data-driven insights to assess sales performance, customer engagement, and market trends. - Generated and presented regular reports on sales metrics, customer feedback, and success milestones. - Made strategic recommendations based on thorough analysis to drive continuous improvement.

In my role as a Regional Sales Vice President at DocuSign, I was at the forefront of driving revenue growth and expanding market influence within my assigned region. Leading a dynamic sales team, I've consistently surpassed regional revenue targets through strategic planning and execution. My responsibilities include:1. Strategic Leadership: - Devised and executed comprehensive sales plans that consistently exceeded regional revenue targets. - Provided strategic direction to ensure alignment with broader organizational goals.2. Team Empowerment: - Led and mentored a high-performing sales team, fostering a culture of collaboration and excellence. - Successfully motivated the team to achieve exceptional results, surpassing expectations.3. Client Relationship Cultivation: - Cultivated and maintained strong relationships with key clients, enhancing customer satisfaction and retention. - Effectively addressed client needs and feedback, ensuring a positive client experience.4. Performance Metrics and Reporting: - Established and monitored key performance indicators (KPIs), providing regular, insightful reports on regional sales metrics. - Utilized data-driven insights to inform strategic decisions and enhance overall performance.Honored three times (FY19, FY20 and FY21) with DocuSign Presidents Club awards, including recognition as the best International Sales Account Executive globally in FY19.

Spearheaded sales initiatives for a leading HR tech startup, driving revenue growth through strategic partnerships and scalable sales processes.

Managed enterprise accounts, driving software sales and client satisfaction through proactive prospecting and disruptive HCM SaaS Solutions.

Exceeded revenue targets and expanded market share as Regional Sales Manager across the assigned area with brand new SuccessFactos platform.

Progressed from System Analyst to Regional Sales Manager over 17 years, demonstrating adaptability, leadership, and a strong focus on results.