Rodrigo Cruz Email & Phone Number

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

* Delivered excellence in customer service working independently and as part of a team in store and online, with passion for the cycling community and philanthropy activities related to recycling, donating, refurbishing and repairings, raising awareness of the full portfolio of services and increasing sales by 10% in the “after-summer” season in comparison to last year.

Mexico City, Mexico

* Successfully coordinated the technological development portfolio for the social services department nationally, reporting data for the upper management and assisting day-to-day operations related to providing student support, registration, data entry, creating and maintaining records, and obtaining the roadmap for the social services technology ecosystem.* Utilized user research methods to understand user and stakeholders' necessities and translate them to business-friendly terms for stakeholders and technical requirements for the dev team, getting to release 10+ improvements in systems including change management and online training with coworkers that will be working with related systems. * Reduced the response time for critical queries and issues raised by staff and students by 40%, utilizing agile and user-centred methodologies, boosting the enrollment experience for 40k higher education students for social impact and volunteer activities at the university.

Mexico City Area, Mexico

* Facilitation for more than 2000 students on social entrepreneurship and social finance workshops and conferences, within public universities in rural areas nationwide and commissioned by the federal government, coordinating online and offline events with people from different countries and cultural backgrounds.* Managed a portfolio of innovation services for corporates like consulting, product development and open innovation processes achieving success over many years driving the strategy, training more than 100 executives on innovation methodologies, and working with over 500 young entrepreneurs. * Coordinated the development and continuous improvement of an online donations platform for early-stage entrepreneurs, getting over 1000+ successful campaigns, achieving 500K+ CAD in funding to distribute among them.

Mexico City, Mexico

* Consulting small businesses and financial institutions for digital transformation projects, translating business requirements to technical specifications, and Effectively launching 7 products from ideation and research to prototyping and development. * Led the revenue stream of consultancy increasing company sales by 20% in the first year, utilizing different methodologies of software development like waterfall and agile and applying user research and usability techniques for project tracking and communicating progress to stakeholders.

Master Of Arts - Ma, Business Innovation, Master

Bachelor'S Degree, International Business/Trade/Commerce