Rodrigo Lima (M.S., B.S. A.S.) Email & Phone Number

Ocoee, FL, US

Memphis, TN, US

• VMware Infrastructure environment management
• Managing the implementation of required updates and security patches at the virtual environment
• Engage in different meetings with all levels of management and clients to cooperate on resolutions to infrastructure challenges
• Conducting Incident and Problem management works at all levels of priority and complexity

Orlando, Flórida, US

• Organization of work priorities between Engineering and Support Team
• Team up mobile telecommunication engineering deployment.
• Management of business-critical strategy, systems, and platforms
• Leading IT to be a strategic partner with the business
• Management of Systems Engineering team and servers (Virtual / Cloud / On-premises)
• Coordination of technical operations issues

Beaverton, OR, US

• Provided support to sales infrastructure (POS), targeting more than 99% of availability.
• Installing, configuring, and troubleshooting infrastructure.
• Managed the Service Levels Agreements performance
• Scheduling timely repair and routine maintenance services to minimize POS production downtime.

Madrid, ES

• Managing information systems and servers from OSS / BSS infrastructure at Telefonica | Vivo
• Handled a large-scale global environment of 100,000+ corporate users around the globe and more than 4,000+ servers (physical and virtual).
• Writing specification of servers and network equipment and services (RFPs, RFIs) to be acquired.
• Member of World Traffic Analysis Centre Frameworks, group made up of one participant in each country where Telefonica has operations, representing South America Region.
• Supervising a team of contracted third party engineers and developers, assuring projects to complete in planned time
• Supporting team leaders and project managers for building accurate applications.

Madrid, ES

• Selected from among many different country candidates for an internal program to work at Telefonica Headquarters, actuating in Global Platforms I have participated in a best practices exchange program between Brazil.
• Advised decision-making managers at the international data center infrastructure portfolio, right-sizing infrastructure through worldwide data centers, and meeting engineering principles
• Managing contractors with multiple partners (IBM, Dell, HP, and Microsoft)
• Negotiation and strategic thinking of global technology contracts and product prototypes

São Paulo, SP, BR

have gained huge experience, working in many different areas of Telefonica in the support of different systems, continuously looking for the enhancement of problems prevention and resolution. Acting since from design of solutions to clients needs, until implementation and monitoring, including cloud computing, virtualization of physical servers and systems.

São Paulo, SP, BR

- Acting the resolution of incidents in different platforms.- Designing and negotiation with suppliers for solutions of service delivery, working in model of software factory.- Contract management and product support to the Microsoft products environment (Windows Server 2003 e 2008, Sharepoint 2007 and 2010, SQL Server 2000, 2005 and 2008).

Master'S Degree, Business Administration, Management And Operations - Focus On It Management

Master'S Degree, Computer Systems Networking And Telecommunications

Bachelor'S Degree, Information Technology

Data Processing Technician, Computer And Information Sciences And Support Services