In my role as an Airport Services Analyst at Copa Airlines, I have been involved in overseeing and coordinating key activities, such as baggage handling, passenger boarding, and collaborating with various operational units to ensure punctuality and service quality. This includes ensuring a smooth operational flow and minimizing negative impacts. Additionally, I have actively participated in initiatives aimed at enhancing operational efficiency and customer satisfaction by implementing optimized procedures and engaging in staff training programs. My ability to effectively collaborate with multidisciplinary teams and my proactive approach have been essential in maintaining high levels of performance and customer satisfaction in the dynamic aviation industry environment.