Rodrigo Magalhães Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

• Development of technical documents to improve development processes.
• Resolution of over 1,000 N1 support incidents, ensuring efficiency and customer satisfaction.
• Gathering project requirements, aligning client needs with proposed solutions.
• Configuration of test and production environments, ensuring system stability.
• Execution of over 200 quality tests, identifying and reporting critical defects.
• Management of tasks and defect prioritization, optimizing team resources.

Jundiaí

• Responsible for the acquisition of critical goods and services for the company’s operations, ensuring quality and on-time delivery.
• Experience in negotiation and management of contract amendments, adjusting agreements as needed to accommodate project scope changes and optimize resources.
• Strong involvement in supporting Infrastructure, Automation, Maintenance, and Systems areas, ensuring all procurement needs were met, from supplier selection to final delivery.
• Advanced knowledge in using the SAP system for creating and managing purchase orders, ensuring efficiency and traceability throughout the procurement process.
• Management of a Vendor List focused on ensuring reliable and long-term partnerships by selecting suppliers that meet quality and cost criteria.
• Preparation of a detailed hiring history and execution of the Request for Quotation (RFQ) process for new services and materials, contributing to more informed and strategic purchasing decisions.

Jundiaí

• Development of KPIs (Key Performance Indicators): Responsible for creating and implementing performance indicators to measure and optimize operational performance. Developed customized metrics for different areas.
• Experience in Direct Sales: Actively engaged in customer relationships, conducting negotiations and sales with a focus on understanding client needs and offering value-added solutions. Demonstrated strong communication.
• Inventory Monitoring: Managed efficient inventory control and monitoring, ensuring stock levels were always aligned with demand. Implemented processes that improved the accuracy of tracking incoming and outgoing goods.
• Cost Analysis: Conducted detailed analyses to identify areas for cost reduction and resource optimization. Through data analysis and reporting, proposed solutions that enhanced operational efficiency, reduced costs.
• Development of Performance Indicators for the Department: Designed and implemented a performance indicator system specific to the department, promoting data-driven management and facilitating strategic decision-making..