Rodrigo Magalhães Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brazil

São Paulo, Brasil

• Development of technical documents to improve development processes.• Resolution of over 1,000 N1 support incidents, ensuring efficiency and customer satisfaction.• Gathering project requirements, aligning client needs with proposed solutions.• Configuration of test and production environments, ensuring system stability.• Execution of over 200 quality tests, identifying and reporting critical defects.• Management of tasks and defect prioritization, optimizing team resources.• Facilitation of meetings with teams and clients, promoting problem resolution.• Creation of functional specifications, providing a solid foundation for development.• Delivery of training sessions for end users, empowering them to use the system effectively.• Ticket management and backlog monitoring, ensuring timely issue resolution.• Validation and approval of fixes and implementations, ensuring solution quality.• Business process analysis to identify improvements and propose solutions.• Handling and escalation of tickets, ensuring swift problem resolution.• Coordination of complex project deliveries, ensuring maintenance and quality.• Creation of backlog status reports to provide visibility into project progress.• Implementation of continuous improvements in workflows for greater efficiency.• Training teams on new system features, enhancing integration and usage.• Optimization of communication between clients and technical teams for better solution delivery.• Leadership in implementation projects, ensuring deadlines and quality.

Jundiaí

• Responsible for the acquisition of critical goods and services for the company’s operations, ensuring quality and on-time delivery.• Experience in negotiation and management of contract amendments, adjusting agreements as needed to accommodate project scope changes and optimize resources.• Strong involvement in supporting Infrastructure, Automation, Maintenance, and Systems areas, ensuring all procurement needs were met, from supplier selection to final delivery.• Advanced knowledge in using the SAP system for creating and managing purchase orders, ensuring efficiency and traceability throughout the procurement process.• Management of a Vendor List focused on ensuring reliable and long-term partnerships by selecting suppliers that meet quality and cost criteria.• Preparation of a detailed hiring history and execution of the Request for Quotation (RFQ) process for new services and materials, contributing to more informed and strategic purchasing decisions.

Jundiaí

• Development of KPIs (Key Performance Indicators): Responsible for creating and implementing performance indicators to measure and optimize operational performance. Developed customized metrics for different areas, enabling continuous and effective tracking of results and quickly identifying potential deviations.• Experience in Direct Sales: Actively engaged in customer relationships, conducting negotiations and sales with a focus on understanding client needs and offering value-added solutions. Demonstrated strong communication and negotiation skills, ensuring the closing of strategic deals.• Inventory Monitoring: Managed efficient inventory control and monitoring, ensuring stock levels were always aligned with demand. Implemented processes that improved the accuracy of tracking incoming and outgoing goods, minimizing stockouts and preventing excess inventory.• Cost Analysis: Conducted detailed analyses to identify areas for cost reduction and resource optimization. Through data analysis and reporting, proposed solutions that enhanced operational efficiency, reduced costs, and improved productivity.• Development of Performance Indicators for the Department: Designed and implemented a performance indicator system specific to the department, promoting data-driven management and facilitating strategic decision-making. These indicators were essential for monitoring progress toward defined goals and driving continuous process improvements.