I am responsible for the technical direction and development (hands-on always!) of the Omnichannel Speech Analytics platform.Key responsibilities:- Ensure high productivity of Development and DevOps teams through the definition of processes, standards, and technologies used.- Optimize cloud costs, taking into account the scalability and availability of the platform.- Maintain high performance and quality of platform components at acceptable levels as agreed upon in SLA.-… Show more I am responsible for the technical direction and development (hands-on always!) of the Omnichannel Speech Analytics platform.Key responsibilities:- Ensure high productivity of Development and DevOps teams through the definition of processes, standards, and technologies used.- Optimize cloud costs, taking into account the scalability and availability of the platform.- Maintain high performance and quality of platform components at acceptable levels as agreed upon in SLA.- Keep lead time and the complexity of the new version deployment process for platform components low.- Minimize and maintain technical debt of the platform to a minimum.- Present the platform to potential new clients.- Conduct internal (technical) and external (business) proof of concepts (PoCs).- Define and promote software development techniques, software/solution architecture, and DevOps practices for the teams.- Execute all technical decisions made ( 'hands-on' approach) Show less

Key responsibilities and activities:- Structuring the organization's Software Development Trainee program, defining the program's scope, duration, rituals and meetings, evaluation methods, selection process, and partners (Trybe and Resília); - Conducting mentorship within the Trainee program, having successfully trained 4 classes in a 24-month period.

Structuring the department (which didn't exist in a centralized manner) by defining the role, recruiting, and selecting a professional to perform the new role.Structuring processes for equipment control, inventory, maintenance, and suppliers through the definition of tools, policies, and SLAs.Direct technical and behavioral training of the hired professional for the department:- Basic concepts of hardware and software;- User management (creation, license assignment… Show more Structuring the department (which didn't exist in a centralized manner) by defining the role, recruiting, and selecting a professional to perform the new role.Structuring processes for equipment control, inventory, maintenance, and suppliers through the definition of tools, policies, and SLAs.Direct technical and behavioral training of the hired professional for the department:- Basic concepts of hardware and software;- User management (creation, license assignment, backup, and deletion) through Azure AD;- Permission management in the organization's internal Sharepoint;- Execution of a proactive process to check for sensitive customer data leaks. Show less

Key responsibilities and activities:- Support in defining policies for subsidizing courses/events/certifications for employees;- Implementation of an internal program to encourage certification to renew and expand the partnership with Microsoft;- Implementation of an internal program to establish a partnership with Google (GCP);- Creation of training plans for DevOps and Cloud Architects on the Google (GCP) and AWS platforms;- Curating courses for middle management with a… Show more Key responsibilities and activities:- Support in defining policies for subsidizing courses/events/certifications for employees;- Implementation of an internal program to encourage certification to renew and expand the partnership with Microsoft;- Implementation of an internal program to establish a partnership with Google (GCP);- Creation of training plans for DevOps and Cloud Architects on the Google (GCP) and AWS platforms;- Curating courses for middle management with a focus on improving internal leaders;- Budget definition and management for the Training and Development department;- Facilitation of online events for the dissemination of technical knowledge and talent attraction. Show less

Key responsibilities and activities:- Definition of an internal communication process through the creation of an internal portal and a weekly newsletter, making it possible to disseminate processes, news, benefits, and organizational programs to people (as the company shifted to 100% remote operations during the pandemic);- Creation and execution of a process for celebrating people's birthdays and work anniversaries;- Creation and execution of a process to encourage the use of… Show more Key responsibilities and activities:- Definition of an internal communication process through the creation of an internal portal and a weekly newsletter, making it possible to disseminate processes, news, benefits, and organizational programs to people (as the company shifted to 100% remote operations during the pandemic);- Creation and execution of a process for celebrating people's birthdays and work anniversaries;- Creation and execution of a process to encourage the use of internal remote interaction platforms.- Implementation and management of mental and emotional health benefits through a partnership with Zenklub, including monthly webinars on related topics;- Implementation and management of a partnership with the Alura education platform;- Definition and implementation of the Individual Development Plan process for individuals;- Definition and implementation of one-on-one meetings to deepen relationships between leaders and team members within the organization;- Definition and conduct of organizational climate surveys and e-NPS (Employee Net Promoter Score) assessments;- Definition and management of the quarterly budget for the People department;- Support in defining and collecting metrics for the Recruitment and Selection process;- Support in defining activities for the onboarding process for new employees in the organization;- Mediation of conflicts between individuals and departments;- Centralization of basic data of individuals within the organization with the aim of extracting relevant metrics and basic statistics. Show less

Key responsibilities and activities:- Responsible for leading the internal ALM & DevOps team with a focus on automating build and deploy pipelines and implementing infrastructure as code for various legacy applications;- Co-responsible for overseeing four software development teams working with dotnet and Angular.

Responsible for providing technical guidance to the allocated teams and ensuring the quality of delivery of ALM & DevOps services to over 10 clients of the organization.

Conducting proof of concept (PoCs) with Microsoft technologies aimed at the ALM & DevOps field.Tools:- TFS 2012-2015- VSO/VSTS- MS Project Server/Client- MS Azure- MS Release Management- MS SharePoint

Manutenção e desenvolvimento de:- Aplicativos cliente/servidor- Web Sites internos e externos- Webservices - Windows servicesTecnologias utilizadas:- ASP.NET (C#) WebForms, MVC 2 e MVC 3- Banco de dados MySQL e MSSQL 2005/2008- Delphi 6 e 2007- .NET Framework 3.5 e 4.0- Testes unitários e TDD- WCF e SOAP- Windows services em .NETCorreção de problemas, Análise e refatoração de código legado, Desenvolvimento de testes unitários,… Show more Manutenção e desenvolvimento de:- Aplicativos cliente/servidor- Web Sites internos e externos- Webservices - Windows servicesTecnologias utilizadas:- ASP.NET (C#) WebForms, MVC 2 e MVC 3- Banco de dados MySQL e MSSQL 2005/2008- Delphi 6 e 2007- .NET Framework 3.5 e 4.0- Testes unitários e TDD- WCF e SOAP- Windows services em .NETCorreção de problemas, Análise e refatoração de código legado, Desenvolvimento de testes unitários, Utilização de metodologia TDD, Utilização de princípios SOLID Show less

Manutenção e desenvolvimento de- Sistema ERP;- Windows Services- Web Services- Banco de dados SQL Server

Coordenação técnica de equipes de correção de problemas e novos projetos, na área de callcenter, utilizando a linguagem Delphi 5/7 e banco de de dados MSSQL 2000/2005

Analista/Desenvolvedor Delphi 7.Desenvolvimento orientado a objeto.Criação de documentos técnicos.Análise código e estruturas de banco de dados.Contato direto com o cliente.Banco de dados SQL SERVER 2000/2005

Programação em Delphi;Análise de código;Orientação a objetos;Utilização do banco de dados MS SQL Server 2000

Prestação de serviço para diversas instituições;Programação Delphi;Banco de dados Paradox ;Relatórios em QuickReport;

Aulas de matemática para alunos dos ensinos fundamental e médio.

Monitor de cálculo I, II, III, IV, V e VI.Resolução de exercícios de matemática dos cursos de Licenciatura em Matemática e Química.Explicação de tópicos abordados em aulas anteriores.

Aulas de matemática e informática para os alunos dos ensinos Fundamental e Médio.