Ernie Rodriguez Email & Phone Number

Managing a high level of WIP, with multiple departments and locations, with great efficiency.Managing inbound client inquiries via phone, and email.Efficiency communicating directly with clients to provide real time information.Creating and processing invoices and collections to meet revenue goals.Consistently meeting weekly/monthly revenue goals. Managed customer support to major accounts, Staples and Best Buy. Selling our recovery services to maximize revenue.Effectively resolved customer escalations, by listening to the clients needs and coming to a consensus. Received numerous acknowledgments for outstanding customer service from clients.

Retained 2001 – 2007 responsibilitiesCommunicating HDD requirements to HQ in JapanResponsible for managing multiple National OEM’sWork with domestic and over seas customers on factory direct drop ships from Asia that saved handling costs and improved delivery timelinessImplemented multiple VMI (Vendor Management Inventory) Systems at National OEM and Distribution Sites minimizing costs and time of manual transactions while recognizing immediate revenueWork with Sales, Finance, and Logistics in order to achieve corporate financial goals and objectivesUpdated process and procedures for ISOResponsible for updating and publishing weekly POS and channel inventoryMaintain customer backlog integrity and scheduling release of product

Responsible for purchase order entry, RMA requests, processing credit memos and backlog reviewSupport US Channel Distribution AccountsResearch and Approve online meet comps (rebates) for distribution opportunitiesProvide support to internal and external customersWork closely with the Sales Team and Logistics to ensure sales orders are processed in a timely manner

Responsible for maintaining the database integrity for RMA inventory.Responsible for maintaining the daily Logistics processResponsibilities also include Inventory Control, Data Entry, and Order/ Service Support DepartmentsReporting Key Performance Indicators to managementResponsible for maintaining Offsite Warehouse HubUpdated process and procedures for ISO

Responsible for RMA receipt and disposition are processed in a timely manner.Responsible for maintaining the daily activity in the WarehouseResponsibilities also include Receiving, Warehousing, Fulfillment, and Shipping DepartmentsHandling all personnel, staffing and scheduling issuesReporting Key Performance Indicators to upper management levels

Responsible for RMA returns processed back to factory in a timely manner.Responsible for maintain the daily activity in the Shipping DepartmentAssisting Inventory Control Department with cycle counting and problem solving

Responsible for packaging/shipping, international RMA shipments back to factory.Responsibilities packaging/shipping small parcels and LTL shipments, international and domestic ordersOSHA certificated to operate sit down, stand up, and order picker forklifts