Melanie R. Email & Phone Number

Remote

Managed an average of 125 unique customer interactions per week, utilizing diverse virtual communication tools for swift issue resolution.Utilized software expertise in Zendesk, ChargeBee, and SendGrid to accuratelyidentify and escalate 5+ bugs monthly for resolution.Proficiently handled troubleshooting for integrations with Salesforce, Hubspot, andZoom, ensuring seamless customer experiences.Consistently exceeded performance metrics including QA, Solves per Hour, and chat acceptance, leading to substantial improvements in product efficiency and customer satisfaction.Collaborated effectively with cross-functional teams to address customer issues, displaying strongteamwork and collaboration skills.Actively participated in ongoing training programs to stay updated on new featuresand improvements, showing a proactive approach to continuous learning.

Connecticut, United States

Connecticut, United States

Manchester, Connecticut, United States

Review patient cases in coordination with many clinics resulting in reduce time and cost-effective medical care services for patients.● Present suitable guidelines matching the patients' requirements; manage patient insurance verification procedures; working with the EMR system, Phreesia, Provider Flow, and Intergy.● Create an effective environment for open and efficient communication between patients and medical staff, also simplified medical expenditures.● Manage collection of copayments and reconciling daily deposits.● Assist physicians and their staffs to develop successful, clear, and coherent treatment plans for patients. ● Build effective relationships with health insurance companies, embassies, third party agencies, medical and administrative teams to ensure client satisfaction and compliance with The Vascular Expert's standards.● Maintain strict patient confidentiality and develop innovative strategies for smooth departmental operations.● Prepare medical records for patients, medical facilities, and attorneys; process 10-20 medical record requests a day; maintain daily and accurate review patient's charts to ensure proper documentation is enclosed.● Answering the multi-line telephone system and taking accurate messages for each provider; providing interpreting services for Spanish patients.● Schedule patients during check out and “re-call” appointments in an efficient and productive manner; checking approximately 50+ patients/ day; process incoming referrals 20 a day.● Help train new employees on check-in policies/ duties as well as deposit procedures.

Glastonbury, Connecticut, United States

In charge of sorting mail for distribution on a predetermined delivery route.● Managed sorting and categorizing of the mail, as well as loading mail and packages into the truck.● Managed city-wide collection of mail from collection boxes and satellite post offices.● Distributed the mail according to established company processes and regulations, and stocked the mail room with necessary supplies.● Sorted priority mail into appropriate sacks that came to my area according to zip code; checked postage details are correct; repaired damaged packages.● Managed written daily count of completed truck unloads, major mail delays, and newly broken equipment for assigned work area.● Marketed different mail products to hundreds of postal clients throughout the town of Glastonbury.● Delivered over 100+ packages and 2000+ pieces of mail a day with a 95% accuracy rate

East Hartford, Connecticut, United States

● Greeted clients, maintained main phone system and appointments schedule; submitted daily sales numbers to upper management, sent out mail and packages and scheduled package pickups.● Achieved 98% customer satisfaction score based on feedback forms given in-person and telephone surveys.● Successfully handled 50+ phone calls daily with no complaints.● Handled 10 customers at the same time due to an unexpected rush without any complaints.

Windsor, Connecticut, United States

Handled inbound telephone calls and written requests from insurance customers and agents.● Provided support for a wide variety of business insurance products and services; met my daily metric goals of 5 calls/ hour.● Provided support for a wide variety of business insurance products and services.● Identified forward-thinking solutions that resolve both stated and un-stated needs, making it easier to do business with The Hartford; handled transactions in compliance with regulatory guidelines for all states. Maintained a high level of performance measured by traditional and contemporary call center performance indicators and behaviors.● Handled customer requests and have a strong attention to detail, exceptional problem solving and critical thinking skills.● Effectively communicated with customers while also using computer systems to research and process information.● Handled 4-5 calls per hour meeting daily quotas with a 95% satisfaction rate based on randomized surveys sent to customers.

Hartford County, Connecticut, United States

Assisted the teacher with the set up of everyday classroom activities● Helped care for children with special needs by ensuring their physical and emotional needs were meet in accordance to their IEP; translated for Spanish speaking parents via email, phone, and during in-person meetings

Bachelor'S Degree, Business Administration And Management, Focus In Human Resources

Associate'S Degree, Geology/Earth Science, General