Rod Thompson Email and Phone Number
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I have a passion for creating a positive work environment where teams exceed expectations and individuals are valued, respected, and successful. I have experience turning around struggling teams and improving performance in key areas. I leverage my learning and development background to excel at improving team and individual performance through targeted coaching and development and am able to guide staff through complex situations and effectively implement change.Leading teams to success | Coaching to meet and exceed goals | Championing change initiativesIdentifying motivators to achieve high performance | Maintaining motivation in adversityPersistently pursuing improved performance | Addressing performance gaps successfully
Wells Fargo
View- Website:
- wellsfargo.com
- Employees:
- 205138
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Learning And Development Senior Facilitator - Talent And Performance ManagementWells FargoClover, Sc, Us
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Learning & Development Senior Facilitator - Talent & Performance ManagementWells Fargo Aug 2024 - PresentCharlotte, North Carolina, United States
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Learning & Development Facilitator - Talent & Performance ManagementWells Fargo Feb 2017 - Aug 2024Charlotte, North Carolina AreaEffectively facilitated both technical and soft skills on-boarding and continuing development training programs in the classroom and virtual environments with classes ranging from 5-50 participants.o Facilitated curricula for multiple business lines/functions to create successful and effective learning experienceso Traveled to facilitate classess in support of business needs several timeso Facilitated virtual training to Team Members from across the US and Philippineso Developed learning content for change training/upskilling learning events
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Financial Crimes SpecialistWells Fargo Oct 2015 - Feb 2017Charlotte, North Carolina AreaIdentified and mitigated fraud risks by reviewing and identifying suspected fraudulent activity, contacting banking customers to confirm fraud occurred and taking appropriate action to protect customers and Wells Fargo from loss. o Met or exceeded all metrics for all scorecard months in position with continuous improvement in overall performance month-over-month.
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Quality Assurance AnalystAerotek Apr 2015 - Aug 2015Charlotte, North Carolina Area(For Wells Fargo)Evaluated the work of team members in the Credit Card, Personal Loans and Lines, and Direct Auto Originations Inbound Contact Center Teams.o Conceived and implemented an approach to work around a severe system issue and ensure my group could meet audit and compliance requirements and avoid missing a critical goal and deadline. -
Unit ManagerCiti Mar 2013 - Nov 2014Charlotte, North Carolina AreaManaged a team of 15 representatives in a metric driven call center environment. Coached and developed team members to meet and exceed goals.o Improved performance in key productivity areas. Average Handle Time reduced by 25%, Quality improved by 41%, and Non-Productive Time reduced by 21%.o Achieved high level client feedback averages for a default/loss mitigation team with the team NPS result more than doubling the departmental goal.o Consistent high team performance in regulatory compliance.o Met all deadlines every month (For each agent: Monthly performance reviews, 4 call quality reviews, 16 call reviews and signoffs, system access reviews semi-annually, 4 team validations, compliance and assigned training completions, and weekly payroll approvals). -
Business TrainerCiti Jan 2006 - Mar 2013Charlotte, North Carolina Area & Greater Minneapolis-St. Paul AreaEffectively facilitated both technical and soft skills on-boarding and continuing development training programs in the classroom and virtual environments with classes ranging from 5 to 50 participants.o Facilitated over 200 classes with over 3000 participants. Classes ranged from a few hours to several weeks each. o Lead Trainer for the Independent Foreclosure Review Team rollout. Partnered with an outside consulting firm to learn and perform the function, modify training plan and materials, and implement the program.o Master Certified Trainer for Citi Cards CHAT platform, training trainers, managing curriculum, and administering the system training environment.o Facilitated varied curricula supporting multiple business lines (CitiMortgage, CitiCards, and CitiFinancial Auto)
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Team Lead - Ownership CollectionsCiti May 2004 - Dec 2005Greater Minneapolis-St. Paul AreaSupervised team of 12 employees under the direction of the Team Manager. Coached team members to meet and exceed expectations in an ownership environment. Handled and resolved escalated calls effectively. Evaluated calls and provided constructive feedback. Reviewed and audited work done by team members and provided feedback.
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Team Lead - Quality CoachCiti Feb 2000 - May 2004Greater Minneapolis-St. Paul AreaFacilitated technical skills and on-the-job training programs for newly hired employees for both Dialer and Ownership Collections. Supervised and directed the activities of employees while attending the 3 week Quality Team Training Program.o Demonstrated the success of the Quality Team (nesting) program statistically by comparing 3 other sites without the program (Champion) to my site with the program (Challenger).o Developed, maintained, and updated curriculum (leader materials, participant materials, assessments).
Rod Thompson Skills
Rod Thompson Education Details
Frequently Asked Questions about Rod Thompson
What company does Rod Thompson work for?
Rod Thompson works for Wells Fargo
What is Rod Thompson's role at the current company?
Rod Thompson's current role is Learning and Development Senior Facilitator - Talent and Performance Management.
What is Rod Thompson's email address?
Rod Thompson's email address is rt****@****tek.com
What is Rod Thompson's direct phone number?
Rod Thompson's direct phone number is (800) 956*****
What schools did Rod Thompson attend?
Rod Thompson attended St. Cloud State University - Herberger Business School.
What skills is Rod Thompson known for?
Rod Thompson has skills like Performance Management, Relationship Management, Employee Engagement, Financial Services, Credit, Change Management, Training, Banking, Vendor Management, Team Management, Business Analysis, Crm.
Who are Rod Thompson's colleagues?
Rod Thompson's colleagues are Anita Voss, Carren Rogers, Bonnie Jackson, Esther Joan Ortiz, Lavanya Subramanyam, Yadhunandana Lakshmana, Cynthia Easter.
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