Robert Farr Email & Phone Number

Washington D.C. Metro Area

Baltimore, Maryland Area

• As a Director, I ensured complete satisfaction of customers through development of customer success function, a SaaS online chat provider. Aimed at improving customer experience by sharing new features to customer's.
• Led the implementation of new processes to the CSM position.
• Accomplished long-term success through engagement with customers across a variety of markets.

Tysons Corner

Manage a team of Customer Success Associates responsible for cross-selling within Genesys Cloud's customer base. Genesys Cloud acquired Angel.com from MicroStrategy in 2013. Genesys Cloud is the leading provider of cloud-based Customer Experience Management (CEM) solutions for Contact Centers built on the award winning Genesys Customer Engagement Platform..

Vienna, VA

Angel.com was acquired by Genesys Cloud in March 2013Promoted to manage a team of Customer Success Associates responsible for cross-selling within Angel.com's customer base.

Vienna, VA

Angel.com was acquired by Genesys Labs in March 2013.As a Senior Account Manager, I was responsible for new deals, cross-selling / up selling and customer satisfaction with a wide variety of verticals and customers.

BioPay provides secure methods for processing financial transactions. As a National Account Executive, I was responsible for full life-cycle sales of biometric products that enhance payment transactions and reduce the amount of check fraud for check cashing merchants across the country.

Careerbuilder, Inc. is an on-line interactive recruiting service. As an Account Executive, I was solely responsible for prospecting, positioning and selling job posting space and resume database access on the Careerbuilder network to companies in the North East.

Progressive Technologies was a body armor company that produced a full line of products sold directly to many major local, state and federal government agencies. High profile clients included Presidents of the United States, Vice Presidents and their respective Secret Service details. As the Operations Manager I was responsible for managing the production.