Roy Diaz Email and Phone Number

Member of Windows 10 upgrade team, responsible for upgrading Windows OS and retaining files for the End User community.

Primary focus, as the Lead Account Executive, was to identify and develop new customers while also retaining and nurturing existing clients. Anticipated and presented new opportunities based on technology trends and client needs.Documented and communicated client objectives to the team of designers and developers. Ensured project deliverables met client requirements: Scope, Time & Budget.Created and oversaw digital marketing strategy for the client base. Planned and purchased marketing campaign ads across multiple platforms and directed content creation, such as photo shoots, video editing, and talent acquisition.

Member of the Houston Helpdesk Team for BDP International. Aside from performing standard helpdesk requests, such as:• Created and maintained New Users in Active Directory• Edited email distributions in Microsoft Exchange and then later on Google G Suite.• Troubleshot and resolved network, hardware, and software related issues.• Documented all issues and resolutions in the ticketing system.I was honored by BDP International for taking initiative, developing, documenting and deploying scripts and processes for imaging Corporate Workstations on May 2013 with the Employee of the Month Award.

Performed as the sole Technical Support Analyst for Aggreko South America for over 500 remote users by troubleshooting and diagnosing network connectivity, computer hardware, mobile devices and printer issues.

Primary duties were prospecting, cold calling, and closing new deals over the phone. Also, responsible for reviewing client accounts, responding to their questions and resolving issues in a quick & timely manner.

Worked for National Processing Company, doing phone technical support for Merchant clients with POS terminals.