Rogelio Ochoa Email & Phone Number

Chicago, Illinois, United States

• Consistently met required 20 support tickets per day. Tickets involved account setup, technical support, troubleshooting accounts, treasury related items, and educating users on our software• Documented user issues that were above my skill level to make sure that the technician above me can understand and troubleshoot the issue

Chicago, Illinois, United States

200+ hours learning the fundamentals of digital marketing skills (SEO, SEM and Google Analytics) to transition into entry level digital marketing roles. Program has an emphasis on providing mentees real work experience for program partners

Chicago, Illinois, United States

• Used POS to service 10 - 15 customers per hour with money transfers, bill payments, ventra reloads, faxing and issuing money orders while maintaining an accurate cash balance in register• Managed communication on behalf of the owner to ensure that payments to service providers are processed• Assisted the payroll process by verifying hours worked during pay periods and registering new employees into online ADP payroll service • Prepared upwards of $200,000 cash alongside needed documentation to be received by armored truck

Chicago, Illinois, United States

• Attended seminars for four weeks related to investment research, client services, accounting,HR, and other departments that are necessary in day-to-day operations at an investment consultant firm.• Met with a mentor throughout the program to get a more in-depth understanding of the roles in the institutional and wealth offices at Fiducient Advisors.

Greater Chicago Area

• Supported colleagues via phone or online remote sessions with computer and cellphone issues including granting permission to specific folders, resetting passwords, backing up data oncompany servers, connecting wireless printers, and setting up hardware for employees.• Diagnosed and escalated company technology issues to the appropriate specialist colleague.• Tracked and manage database of ordered computer and cell phone parts via Microsoft Excel.• Communicated fix processes to colleagues for cellphone and computer problems when I physically could not go assist them due to distance.