Roger Binks Email and Phone Number

Profile:Over 30 years within the Insurance Industry. Strong understanding of regulatory requirements, having led a complaints team for 9 years. Excellent people developer and leader, and strategic relationship manager. Personal drive and passion for results and able to adapt quickly and grasp complex situations, solving problems at quite a pace.Specialities:Complaints Expert, People Leader, Industry Speaker, Relationship ManagerKey Achievements:• Multi-Award winner at the British Insurance Awards & Insurance Claims Times Awards for Claims Initiative of the Year, after introducing an Industry first Vet Referral Network• Platinum Award Winner – recognises outstanding performance to top 30 employees across Europe• Platinum Award Team Winner – exceptional complaints performance and engagement scores• Shining Stars Winner for special recognition of outstanding performanceKey Skills: • Relationship Management – currently manage RSA’s relationship with UK’s 4,500 vets, including governance and oversight of Multi–Award-winning Referral Vet Network• Leadership – 9 years’ experience as UK Complaints Manager, leading c.60 dedicated complaint specialists across 3 sites. World class engagement scores in consecutive years 2010–2015 and RSA’s first ever Platinum Team winners in 2011• Change Management – led strategic change to centralise complaints structure and process improving quality and efficiency of complaints handling. Delivered new complaints system on time and within budget. Introduced industry first Vet Referral Network• Technical Skills – six years’ experience in the Technical Claims Unit which focussed on complex subsidence, large loss and liability claims. Also managed sensitive and high-profile cases as UK Claims Manager involving media and threats to disrupt senior directors• Industry Speaker – regular industry speaker on complaints and host to Halifax Shining Stars Awards