Roger Carpenter Email & Phone Number

Faringdon, England, United Kingdom

Independent Handyman, carrying out minor repairs and improvements to domestic and commercial properties.

Swindon

Swindon, United Kingdom

• Connect Group is the parent Company of Smiths News, a newspaper wholesale and delivery company, and Tuffnells, a logistics delivery company specialising in goods of irregular dimensions and weights. Each company has a.
• Delivered an improvement project to analyse the cost of fuel to the Tuffnells delivery business and to develop a fair means of charging to the customer to offset the rise in fuel prices. Additional revenue generated of.
• Review of the Tuffnells fair pricing policy to identify where additional revenue could be generated from awkward and costly loads. From the results developed a length billing and capturing solution and managed the IT.
• Currently conducting a full end-to-end process review of all the operational delivery processes within Smiths News. Initially mapping out the current high level processes and identification of improvement opportunities.

Swindon, United Kingdom

• Nationwide Building society is the largest in the country with over 11million customer accounts. The payments team process and monitor all payments transactions and money transfers on behalf of our members. This is in.
• Developed a cost of payments model by undertaking end to end process mapping of each payment type and using Activity Based Costing methods to apportion processing costs to each process step and each variation of.
• Conducted an in depth analysis on payment costs and produced a ways to pay model that provides cost comparison data to drive process improvements, business cases and customer engagement strategies to enhance customer.
• Created a balanced scorecard dashboard for the senior executive team, continually providing tailored business intelligence on payments performance against KPIs, SLAs and industry regulations.
• Delivered high level process mapping and root cause analysis of approximately 30 of the regional brands reconciliation tasks, this has led to a better understanding of the processes and has generated a plan to.
• Budget responsibility for payments operations, conducts budget forecasting, reporting, accruals and prepayments for a budget of over £20m p.a.

• Continuous Improvement Leader for a large shared services centre, implementing the integration of shared services from 7 research councils into one centralised service centre which will deal with over 10,000 customers.
• Devised and implemented a flow system into the mail room that achieved a same day electronic scanning of mail into work queues and staff reduction of 5.
• Training programs designed to introduce the principles of Lean and Six Sigma to the company. Has constructed and presented courses focused at differing levels of company employee, ranging from manager training to the.
• Developed standard systems of maintenance and updating procedures to manage the various intranets and IT records management systems.
• Delivery of a large number of Standard Operating Procedures to standardise the processing of grant applications from all research councils and independent researchers.

• Providing event teams with a process to follow for their Continuous improvement event.Coaching and mentoring event teams in the actions required to follow the improvement event process and in the use of improvement.
• Successfully managed over 30 Lean events as a Lean Facilitator in areas such as engineering maintenance, supply chain, administration, operations and healthcare
• Led teams of up to 30 personnel including senior management, senior business partners, suppliers and shop floor engineers in various Lean Change events
• Optimised the maintenance procedure of the Tornado fleet undercarriage legs, introduced cellular production, a pull system and Kanban levels, resulting in a reduction of maintenance facilities from 4 to 1 and.
• Devised and delivered a high profile Lean project with the Tactical Intelligence Wing to reduce the time taken to deploy. Used Lean methodology to modularise the deployment resources resulting in standardised equipment.
• Delivered a Six Sigma project investigating the failure of jet engines after reconditioning. A specific failure mode was identified and resolved by amending and standardising the build process where the fault was.

• Supervised a team of 11 engineers conducting deep strip aircraft maintenance; prioritised and undertook maintenance tasks within the major servicing program and emergent work outside the program; supervised the.
• Supervised flight maintenance operations for a fighter squadron of 16 aircraft; ensured maintenance tasks were carried out in line with the flying program; harmonised six maintenance trades to ensure de-confliction of.