Roger Castillo Email & Phone Number

Assured that clients received products in a timely manner.Organized clients services requested were performed correctly and on time.Handled and Received Returns and Exchanges to ensure Client Satisfaction as well as reduce overallturnover.Answered Phones and Redirected Calls as Needed.Ensured Opening and Closing of Point Of Sale Stations were Ready to Go By the start of Every BusinessDay.Ensured every Client was receiving best experience possible and products that were best suited.

Managed Early Morning Cash Office Operations including Cash Register Balancing, AssuringTechnical Reports were completed in a timely manner. Managed a team of 10 - 15 Front End Associates in assuring that daily quota & sales requirements setby management team. Covered an array of departments on call assuring that departments were sustained with appropriatestaffing. Assisted with some schedule making tasks assuring that departments were covered with adequatestaffing. Led Customer Service Team in assisting guests with arising issues and assuring that problems weresolved in a swift and timely manner. Trained upcoming Sales Associates with Basic Job Skills including Cash Register Operation andSelling Skills. Repaired Technical Issues involving Cash Registers as needed. Met Sales Requirements on a Daily Basis. Certified Human Resources Department Supervisor 2009 Employee of the Month May 2008 Employee of the Month December 2010 Certificate of Completion for Back Up Front End Supervisor Christmas Season 2011

Assured that daily operations were performed in a timely manner. Assisted customers with orders placed during peak hours. Assured that money was balanced out at the end of the work day. Assured that inventory counts were kept accurate and organized. Trained employees in daily operating procedures including balancing cash drawers and fulfilling stockfrom the stockroom.