Roger Chen Email & Phone Number

Axa Tower Singapore

• Leading a team of 3 x Engineers.• Mentoring of Junior engineers in their work and knowledge transfer.• Manage/Support all Regional Offices (APAC).• Responsible for the implementation, support and operation of all technology infrastructure and services including data centers, servers, storage, messaging, and cloud management.• Manage IT Infrastructure operations with effective monitoring and alerting systems in place to ensure high availability and reliability of IT Infrastructure operations.• Management and Maintenance on servers and Active Directory administration.• Management and Maintenance for global corporate messaging & directory environment such as Exchange 2010, Office 365, Active Directory(Inc. DNS, DHCP etc), DFS, SCCM, SQL, mobile messaging platforms, VMware Estate, Veeam, Arserve, Enterprise Vault, Endpoint, Lync, SAN, Citrix XenApp 6.5 and all other critical technologies.• Project Management such as Infrastructure projects like user & systems migrations, platform upgrades, new service rollouts, and datacentre• Identification of weaknesses and single points of failure in the global network.• Manage various network products and appliances, including network switches, routers, firewall and network monitoring tools

- The primary role of the Senior Systems Engineer is responsible for the maintenance and 24x7 support of the entire Wintel system for:a. Email Servicesb. Project implementation and Managementc. Provide end-user Desktop/Laptop Support, including the end-user application.d. Able to translate the end-users needs into the LAN server requirements.e. Support for critical 24x7 business trading (NEMS) Wintel servers/systems.- Support and maintain the internal LAN IT system, including Exchange Mail Server, DNS, DHCP, IIS(HTTP,SSL,HTTPD), SQL 2005/2008, Active Directory, W2003/W2008 servers, HP SAN storage, vSphere EXS 4.0 and Office Application and Support. - Support various products like Symantec Brightmail, Endpoint, Netbackup, Enterprise Vault, LAN enforcer, Bluecoat, CA XOsoft replication, Black Berry and MacAfee.- Ensure proper procedures for the Lan Server data Backups.- Ensure a timely and effective resolution of all IT issues so as to help and maintain a high level of user satisfaction and maximum Wintel system availability.- Liaise with hardware support vendors to provide the 24x7 support and track their performance to ensure SLA-compliance. - To constantly review the windows technology and ensure that EMC is kept abreast with the technology changes, and that the end-users application are well certified for the required maintenance support. - Manage key projects for Wintel infrastructure like Exchange, Enterprise Vault, Brightmail and Bluecoat upgrading, Dynamic SL migration, Single Electronic Windows project, Corporate Web migration, Manage Security Services Tender …etc. - Provide Network Services support and troubleshooting includes WIFI.- To follow the internal IT procurement process and plan for Budgeting.- Involve in BCP, HQO and DRP exercises.- Implement new technology to enhance proficient, effective & cost saving.- Communicate at all levels of the organization and outside with customers or third parties

- Manage the Daily Operation of Infrastructure Service of the Asia/Oceania Service Centre. - Maintain, manage & resolve issues from servers, LAN & WAN connectivity in the region. To carry-out migration of servers during refresh of hardware.- Implementing and handling of new system as necessary in Asia. - Projects Management.- Provide Stability, Maintenance, Support & Backup for Citrix, Application Server.- Manage & Maintain Daily Operations of Infrastructure Services to- Servers & Workstations, Active Directory, Exchange, Citrix, Application Servers- Provide Network (LAN/WAN/VPN/IPS/IDS/switches) Services Administration- Monitor and Uphold System Performance.- Identify & resolve bottlenecks & issues.- Perform Software and Application Maintenance- Maintain and upgrade Standard Operating Environment software as required- Maintain Software Licenses, Copies and Support Contracts- Operating System Upgrades and Maintenance- Patch Management for software such as Anti-virus, Win OS etc- Reporting & escalation of Issues to Global/External 3rd Party Support.- Administration and management of 3rd Party Infrastructure Services providers on day-to-day operation- Plan, Document and Test Disaster Recovery Procedures.- Develop training programs for the country IS personnel.- Deploy Standard Tools & ensure IS Policies & Procedures are adhered to.

- Managed and Support Infrastructure and Systems and takes on PM role for key regional ICT projects across 9 Resorts and 15 Offices made possible by his 60% travel schedule.- Managed a team of 2 Regional IT Consultants and 9 Technical Managers- Managed multidisciplinary teams of PMs, Engineers, Technical Managers and vendors to ensure successful delivery of the following projects:- PABX migration (Nortel Networks to Alcatel Lucent) valued at SGD1.1M for 7 resorts and 9 offices- WIFI Alcatel Lucent DSLAM solution valued at SGD0.5M in 5 resorts.- Managed all phases of IT project life cycles for 3 resorts opening through planning, scope, costing, procurement, deployment of desktops /servers /EPOS /PABX /Network, Property Management System(PMS), Retail(VcsTimeless Colombus), Access Control(Inhova), Bar EZcard(Magic) and transition to operations(TOP) within budget and timeline.- Involve in deciding IT strategy and policies based on the business environment of the respective offices/resorts and their entities within.- Windows 2003 Servers, Exchange 2003, Application Servers deployment.- Disaster Recovery for servers, workstations and phone system in ASP- Liaise and provide input on global IT strategy and policies.- Support, maintenance and troubleshooting back office and front office applications like Magic, Oracle, Citrix, Remote access application(NetOps), IBM mainframe thin client, Microsoft products, VPN and PABX.- Plan, implement, administer and support network infrastructure and security of the company. This covers LAN and WAN infrastructure using Cisco routers, Cisco PIX firewall, VPN equipments and PABX.- Maintenance Exchange 5.5/2003, WinNT4.0/2003 servers, DHCP, DNS, WINS, AD, OUs, Microsoft O/S(Win9x & Win2K) in Asia Pacific.- Installed Windows 2003 domains. MacAfee Enterprise Anti-virus, EPO, Veritas Backup Exec .- IT support and Troubleshooting to the whole company and its subsidiary entitles.

Bachelor'S Degree, Internet Computing

Advanced Diploma, Networking

Diploma In Electronics, Computer And Control, Electronics, Computer And Control