Responsibilities included customer consultation, development of technical requirements and installation / implementation of a customized data extraction system. Customer point of contact for all phases of implementation process and ongoing technical support. Specialized in supporting unstructured processes in AP Invoice processing. Manage custom development and implementation Onsite or remote customer product installation and custom project setup Customer training and customized customer documentation Ongoing customer support, product updates and upgrades QA test unstructured forms processing, to include forms classification and data extraction

Managed a partnership of vendors providing a complete medical banking solution for a large dental provider, which included:* Full clearinghouse services of X12 EDI transactions (Claims, ERAs, Eligibility, Claim Status, etc.).* Full transaction processing of payer paper EOB remittances: (Lockbox processing of checks to Check21 deposit; conversion of EOB claims data to 835, including RARC/CARC crosswalks)* Gathered, documented, and managed project requirements, plan and tasking.* Managed the partnership to provide the overall customer solution, including design, custom development and work / change order tracking.

Responsibilities included researching, selecting, and recommending features and market segments to pursue; defining key customer needs; identifying market and technological trends; articulating the opportunity for the features/functions; prioritizing feature development and providing technological input to the product roadmap. Also accountable for project budget and control variances that contributed to the company’s financial position.  Designed and managed workflow process, testing, set-up and implementation for all clients Managed internal and external technical team Determined all software and hardware needs for company and clients, including fiduciary responsibility Sat on planning and strategy committees of major clients Worked directly with client on workflow management, forms design and total efficient solutions management

 Provided technical support for Intelligent Character Recognition software applications with hardware support for incorporated scanners, modems, dongles and coprocessor boards. On site installation and support of solution developed applications, software installation and product training for end users. Setup trade show assets and served as customer contact for technical questions regarding software/hardware solutions. Secondary duties as co-Administrator of existing network consisting of Novell, Windows NT and Unix systems, internal support for software packages and hardware upgrades.

 Provided assistance to on-line representatives as a source of knowledge for supported accounting software applications.  Resolved escalated situations and customer complaints. Programmed in MS Access to reflect changes in policy regarding the customer database and admininstrator for departmental Netware 3.12 server. Cross-trained as administrative lead in payroll, personnel, and time card procedures. Wrote and prepared articles for the Software Connection technical newsletter.

 Managed administrative staff of nine personnel in three different sections. Possessed secret security clearance and accountable for assets exceeding $1,000,000. Facilities/transportation coordinator for 250 and 750 personnel units. Extensive use of military and civilian computer systems and software packages. Supervised thirty cargo handlers during Desert Shield/Storm and two additional six month deployments.Navy Achievement Medal – 2 awardsGood Conduct Medal – 2 awardsNational Defense Service MedalSouthwest Asia Service Medal – 4 awardsKuwait Liberation MedalNavy Unit Commendation RibbonSea Service Deployment Ribbon – 3 awards