Roger Gervais Email & Phone Number
Who is Roger Gervais? Overview
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Roger Gervais is listed as Technical Support Analyst at Introhive at Introhive, a company with 222 employees, based in Oromocto, New Brunswick, Canada. AeroLeads shows a matched LinkedIn profile for Roger Gervais.
Roger Gervais previously worked as Technical Support Analyst at Introhive and Customer Support Analyst at Accenture. Roger Gervais holds Product Management Certificate, Product Management from Cornell University.
Email format at Introhive
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About Roger Gervais
I welcome you to my LinkedIn Profile. I'm a Results-oriented Product Manager with a decade-long track record of spearheading successful product initiatives within the Salesforce ecosystem. Proven expertise in developing and executing robust product strategies, optimizing user experiences, and delivering unparalleled value to clients. Skilled in leading cross-functional teams, I thrive in dynamic environments, blending technical acumen with market insights to craft cutting-edge solutions.I led the development and execution of visionary product strategies for multiple Salesforce cloud-based products, including Service Cloud, Sales Cloud, Marketing Cloud, and Social Studio. I have translated market trends and customer needs into innovative features, significantly increasing user engagement and market share.I spearheaded and managed cross-functional teams, fostering a culture of innovation and continuous improvement. Successfully implemented Agile methodologies, streamlining product development processes and reducing time-to-market for critical features.I excel in transforming complex concepts into intuitive, user-friendly products. I'm passionate about driving customer-centric innovation; I have a proven track record of elevating user experiences and increasing customer satisfaction scores. I also used data analytics and market research to identify strategic opportunities for developing high-impact features and solutions. Expertise in Product Lifecycle Management, Exceptional Market Research and Competitive Analysis, Agile Product Development and Project Management, User-Centered Design and Usability Testing, Strong Leadership and Team Collaboration, Technical Proficiency in Cloud Computing and CRM Systems.I am passionate about shaping the future of innovative products and driving market growth. Let's connect to explore collaborative opportunities, share insights, and contribute to the ever-evolving landscape of product management.
Roger Gervais's current company
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Roger Gervais work experience
A career timeline built from the work history available for this profile.
Customer Support Analyst
Product Manager
Oversaw the entire lifecycle management of Social Studio, implementing strategic improvements and innovations that extended the product's relevance. Successfully orchestrated the retirement phase, ensuring a seamless transition for existing clients and minimizing service disruptions, resulting in a notable increase in customer retention during the.
Customer Success Advocate
Delivered exceptional high-level support, resolving complex issues related to the Sonrai Dig platform on AWS, Azure, and GCP, achieving a substantial customer satisfaction rating and reducing resolution time. Implemented proactive troubleshooting methodologies, leading to a decrease in recurring technical issues and enhancing overall platform.
On-Boarding Project Manager/Engineer
Acted as the main documentation writer for both internal and external documents for the Reputation Studio product. Facilitated regular calls with customers to help them achieve full value from Reputation Studio’s products. Helped onboard customers of various skill levels through their integration of Reputation Studio to their CRM of choice. Provided.
Principal Success Engineer (Tier 3)
Curated and managed knowledge resources for Social Studio, significantly enhancing team efficiency and customer support quality, decreasing average issue resolution time. Authored comprehensive knowledgebase articles, ensuring a wealth of accessible information for support teams and customers, reducing support inquiries to a minimal level. Designed and.
Colleagues at Introhive
Other employees you can reach at introhive.com. View company contacts for 222 employees →
Erin Condly
Colleague at Introhive
Fredericton, New Brunswick, Canada, Canada
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PJ
Prasanth Jagadeesan
Colleague at Introhive
Puducherry, India, India
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JK
Joel Knorr
Colleague at Introhive
Fredericton, New Brunswick, Canada, Canada
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CK
Chris Kasza
Colleague at Introhive
Dartmouth, Nova Scotia, Canada, Canada
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Naveen Kumar Kothandan
Colleague at Introhive
Chennai, Tamil Nadu, India, India
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GB
Garret Bucceri
Colleague at Introhive
New York City Metropolitan Area, United States
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MH
Melissa Hallingham
Colleague at Introhive
New Maryland, New Brunswick, Canada, Canada
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AS
Aishwarya Saravanan
Colleague at Introhive
Chennai, Tamil Nadu, India, India
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SF
Sarah Flynn
Colleague at Introhive
Fredericton, New Brunswick, Canada, Canada
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DG
David Goyette
Colleague at Introhive
New Brunswick, Canada, Canada
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Roger Gervais education
Product Management Certificate, Product Management
Business Administration And Management, General
Frequently asked questions about Roger Gervais
Quick answers generated from the profile data available on this page.
What company does Roger Gervais work for?
Roger Gervais works for Introhive.
What is Roger Gervais's role at Introhive?
Roger Gervais is listed as Technical Support Analyst at Introhive at Introhive.
Where is Roger Gervais based?
Roger Gervais is based in Oromocto, New Brunswick, Canada while working with Introhive.
What companies has Roger Gervais worked for?
Roger Gervais has worked for Introhive, Accenture, Salesforce, Sonrai Security, and 1440.
Who are Roger Gervais's colleagues at Introhive?
Roger Gervais's colleagues at Introhive include Erin Condly, Prasanth Jagadeesan, Joel Knorr, Chris Kasza, and Naveen Kumar Kothandan.
How can I contact Roger Gervais?
You can use AeroLeads to view verified contact signals for Roger Gervais at Introhive, including work email, phone, and LinkedIn data when available.
What schools did Roger Gervais attend?
Roger Gervais holds Product Management Certificate, Product Management from Cornell University.
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