Systems Administrator, May 2016 - April 2018• Used PDQ to maintain software.• Symantec Endpoint Protection and Webroot Antivirus admin• Active Directory and Group Policy• Used WSUS to manage Microsoft Windows updates on 1000+ Windows 7, 8.1, 10, Server 2008 R2 and 2012 R2• Worked with Veeam• Used VMware to create and manage virtual servers• Used some basic Microsoft PowerShell• Software troubleshooting• Server administrationIT Support, January 2011 - May 2016• Provide software and hardware support for over 1,000 company users• Setup and installed computers• Helpdesk level I & II support for the corporate office and 19 branch offices in 12 states• Maintained over 50 servers, both physical and virtual.• RapidLog and MoversSuite administration• Citrix Administration – Netscaler, XenDesktop and XenApplications• Remote user support with VNC and Skype for Business• Installed printers and print queues on network and provided support• iPad, iPhone and Android phone supportIT Support, September 1997 - December 2010• Manage Citrix environment on Windows Servers 2008• Provided Helpdesk level I & II support including remote support in Citrix• Imaged HP ThinClients• Responsible for researching vendors, recommending vendors and purchasing from vendors• Installed and maintained EskerFax server• Maintained Microsoft Exchange• Setup and maintain over 100+ PCs and 10+ servers both local and remote• Designed and taught classes to users in branches in 3 states on Microsoft Office 2007 using PowerPoint.• Supported Microsoft Word, Excel, PowerPoint and Outlook• User administration, server administration, printers and print queues.• Users and printer support on IBM AS/400• Responsible for user administration on a ShoreTel phone system.• Lotus Notes R5 administration• Blackberry phone and Blackberry Enterprise Server support