Established the City’s first IT Department (formerly a Division of Finance) that supports network and server infrastructure, enterprise applications, IT help desk, GIS services and audio-visual systems. Handle IT-related capital budget requests, budget management, IT strategic planning and operations management. Responsibilities and accomplishments included:• Network Operations, Enterprise Application/System Analysis, GIS, VOIP, SCADA and Help Desk staffs.• Implemented enterprise workflow application to provide inter-department processes, eliminating several Filemaker legacy applications.• Managed IT Department’s procurement process, including RFP development, proposal evaluation and selection process. Responsible for authoring Professional Services contracts.• Launched Microsoft O365 program, including migration to Hosted Exchange and upgrade to Windows 10 and Office 2016.• Implemented agency-wide cyber security training program to help employees recognize security threats such as phishing emails, password management and protecting data.• Evaluated options for virtual Security Operation Center (SOC).

• Managed Engineering, QA, IT and Technical Operations departments.• Managed development team responsible for survey coding, quality assurance and invitation management.• Implemented Serena Business Manager business process management system to manage project workflow, including survey design, development and analysis processing.• Managed successful migration of application from MS ASP to Java architecture• Implemented JasperReports report server to replace internally developed reporting solutions• Responsible for 24/7 collocation facility support team• Migrated collocation services from Los Angeles to facilities in Santa Clara (Savvis). Redesign of hardware architecture, including redundant servers, network systems and database (SQL Server).

• Responsible for all phases of software life cycle management, including requirements definition, software development, project management, QA, and production support.• Actively participated in the product management phase of the product, including interviews with customers, input from sales and marketing departments, and product stake holders.• Managed the successful deployment of integrations with major web conferencing providers, including WebEx, MCI, and Microsoft (formerly PlaceWare).• Improved the capacity, scalability, and reliability of the application through improved software architecture and hardware redundancy.

• Managed installation and customer service staff that designed and deployed systems for web-based customer satisfaction surveys and reports. • Grew survey development staff and established processes for survey design, deployment and support.• Responsible for IT/IS staff for internal networking services and colocation facilities (Frontier Global Systems and Savvis).

• Managed development and first release of a new tele-medicine solution for diabetes data management. • Managed application engineering and customer service departments, and also spearheaded documentation project to develop system specifications satisfying FDA requirements, which resulted in critical vendor approval.• Responsible for managing company's primary strategic partners, LifeScan, Inc. and Glaxo.