Roger L Hicks Email & Phone Number

United States

South Carolina, United States

Schofield Barracks

Schofield

Provides services to transitioning Service Members and their families. Advise/counsel with navigating the VOW/CRS mandates to Career Readiness and to track the progress of the transitioner in TAPXXI SoftwareConducts Pre-Separation Briefings, Transition Overview Courses, MOS Crosswalk Courses and Pre-separation counseling.Insure all separating military personnel complete a form DD-2648/DD-2648-1 for Reserve Component, Pre-separation Counseling Checklist; and… Show more Provides services to transitioning Service Members and their families. Advise/counsel with navigating the VOW/CRS mandates to Career Readiness and to track the progress of the transitioner in TAPXXI SoftwareConducts Pre-Separation Briefings, Transition Overview Courses, MOS Crosswalk Courses and Pre-separation counseling.Insure all separating military personnel complete a form DD-2648/DD-2648-1 for Reserve Component, Pre-separation Counseling Checklist; and, complete a CAPSTONE event to receiveRefers separating personnel to both on-post and off-post service providers.Provided instruction to clients on automated tools to include: TAPXXI and resume writerAssist clients in translating their military skills and training into civilian language.Facilitate the client’s transition from the military environment to the civilian environmentAssist CIM with delivering Commanders reports and notifying clients of eligibility to begin services while also notifying clients of missed requirements for VOW/CRS Show less

Colorado Springs, Colorado Area

Service Desk Specialist within the Progressive Insurance IT structure Tier 1Provided hardware and software technical support to all Progressive EmployeesApplied knowledge of the Progressive software and applications to troubleshoot and resolve the customer’s issueHandled requests that required coordinated escalations to the appropriate Tier group for resolutionExperience with Windows 7/NT/2000/XPAble to translate technical terms into layman's term to… Show more Service Desk Specialist within the Progressive Insurance IT structure Tier 1Provided hardware and software technical support to all Progressive EmployeesApplied knowledge of the Progressive software and applications to troubleshoot and resolve the customer’s issueHandled requests that required coordinated escalations to the appropriate Tier group for resolutionExperience with Windows 7/NT/2000/XPAble to translate technical terms into layman's term to give the customer understanding of their problem and a resolutionDemonstrated strong problem solving skills Show less

Customer Support Services for 1.2 million users over 19 sites around the worldProvided guidance on training courses to DOD, contractors, military, and dependentsPerformed mandated information security/Information awareness policies, procedures and practicesProvided configuration, trouble shooting, customer assistance, and training for 1800 educationcourses

Planned and implemented youth and adult fitness and sports programsHelped to establish a basketball program at the collegiate levelProvided educational programs for the student/athlete at college levelFacilitated relationships with youth groups, educational institutions, and national associationsCultivated a cooperative relationship between the students and the school leadership

Planned and implemented youth and adult Fitness and Sports programs specialty which includes a range of fairly typical, conventional and well established sports activities ( baseball, softball, basketball, volleyball, football, etc.) in addition to sports activities typical of a more enhanced program.Provided activities that are age and skill level appropriate; developmental in nature; highly motivating; and which promote the maximum sense of growth and achievement. Cultivated a cooperative… Show more Planned and implemented youth and adult Fitness and Sports programs specialty which includes a range of fairly typical, conventional and well established sports activities ( baseball, softball, basketball, volleyball, football, etc.) in addition to sports activities typical of a more enhanced program.Provided activities that are age and skill level appropriate; developmental in nature; highly motivating; and which promote the maximum sense of growth and achievement. Cultivated a cooperative relationship between the students and teachers by establishing and maintaining relationships within the community. Facilitated relationships with youth groups, educational institutions, national associations and other programs. Also created environments which help young adults better themselves mentally and physically in a college environment. Show less

Master Of Business Administration (M.B.A.), Computer/Information Technology Administration And Management, 3.61

Bachelors Of Science, Agricultural Business And Management, 2.7

Activities and Societies: VSU Baseball Team, 2 time CIAA Champions Co-op Extension Member

Accredited Diploma, High School/Secondary Diplomas And Certificates, 2.9

Activities and Societies: JV and Varsity Baseball Varsity Basketball AP English and Physics Club