Roger Lugo Email & Phone Number

Fairfield, Nj, Us

New York City Metropolitan Area

Responsible for all domestic business operations, including customer support, ecommerce, warranty fulfillment, quality assurance, B2C / D2C logistics, returns, and product refurbishment.

Edison, New Jersey

Managed an in-house Customer Service Department that handles contacts for several brands, including iHome, Timex Audio, and Disney branded products for KIDdesigns. Responsible for customer product operation and set-up support, product repairs, warranty fulfillment, product evaluations, and e-commerce website management which includes sales, returns, and inventory administration. Oversee the management of an outsourced after-hours call center.

Wayne, New Jersey

Oversaw the management and sales of parts and accessories via a call center and ecommerce website. Responsible for maintaining and securing inventory, including the elimination of dead stock and ensuring accuracy of inventory book value.

Wayne, New Jersey

Managed parts department and warehouse personnel and their respective functions, which included inventory procurement and management, e-commerce website development and maintenance, and achieving sales quotas.

Wayne, New Jersey

Managed an internal call center staff that consisted of product specialists, sales agents, and engineers. Oversaw and monitored the performance of an outsourced call center.

Pine Brook, New Jersey

Managed a call center responsible for the nationwide distribution of parts and accessories. Oversaw customer base that consisted of distributors, authorized service centers, internal factory service centers, refurbishing factory, and end-users.