Roger Lugo Email and Phone Number
Roger Lugo work email
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Roger Lugo personal email
I have over 25 years of management experience in the areas of customer service, quality control and assurance, compliance, logistics, procurement, e-commerce sales, and marketing. As a subset of these areas, I specialize in risk management, problem mitigation, and recovery. I am highly skilled in researching and analyzing statistical data. I am process driven with an acumen for developing and improving standard operating procedures. I am a highly motivated strategic thinker with the mindset of continual improvement; aiming at positively affecting the bottom line. I believe in the importance of collaboration and the spirit of one common goal. I am looking to share my passion and skills with a high-paced company driven to succeed.
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Vp Of OperationsOntel Products CorporationFairfield, Nj, Us -
Director Of OperationsSilverpoint Technologies Dec 2020 - PresentNew York City Metropolitan AreaResponsible for all domestic business operations, including customer support, ecommerce, warranty fulfillment, quality assurance, B2C / D2C logistics, returns, and product refurbishment. -
Director Of Customer ServiceSdi Technologies Inc. Jun 2012 - Jan 2020Edison, New JerseyManaged an in-house Customer Service Department that handles contacts for several brands, including iHome, Timex Audio, and Disney branded products for KIDdesigns. Responsible for customer product operation and set-up support, product repairs, warranty fulfillment, product evaluations, and e-commerce website management which includes sales, returns, and inventory administration. Oversee the management of an outsourced after-hours call center.
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National Parts ManagerJvc Americas Corp. Apr 2011 - Jun 2012Wayne, New JerseyOversaw the management and sales of parts and accessories via a call center and ecommerce website. Responsible for maintaining and securing inventory, including the elimination of dead stock and ensuring accuracy of inventory book value. -
National Parts Asst. ManagerJvc Americas Corp. Oct 2005 - Mar 2011Wayne, New JerseyManaged parts department and warehouse personnel and their respective functions, which included inventory procurement and management, e-commerce website development and maintenance, and achieving sales quotas.
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Customer Care Center Asst. ManagerJvc Americas Corp. Apr 2004 - Sep 2005Wayne, New JerseyManaged an internal call center staff that consisted of product specialists, sales agents, and engineers. Oversaw and monitored the performance of an outsourced call center.
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National Parts Call Center ManagerJvc Americas Corp. Jul 2001 - Mar 2004Pine Brook, New JerseyManaged a call center responsible for the nationwide distribution of parts and accessories. Oversaw customer base that consisted of distributors, authorized service centers, internal factory service centers, refurbishing factory, and end-users.
Roger Lugo Skills
Roger Lugo Education Details
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Rutgers University Of New Jersey - Rutgers School Of ManagementFinance
Frequently Asked Questions about Roger Lugo
What company does Roger Lugo work for?
Roger Lugo works for Ontel Products Corporation
What is Roger Lugo's role at the current company?
Roger Lugo's current role is VP of Operations.
What is Roger Lugo's email address?
Roger Lugo's email address is rl****@****ech.com
What schools did Roger Lugo attend?
Roger Lugo attended Rutgers University Of New Jersey - Rutgers School Of Management.
What skills is Roger Lugo known for?
Roger Lugo has skills like Ability To Design And Implement Customer Relationship Management Systems, Experience Managing Content Management Systems For E Commerce Websites, International Business Experience With Partners In The Far East, Fluent In Speaking And Writing Spanish, Customer Service, Access, Account Management, Budgets, Crm, Call Center, Call Centers, Consumer Electronics.
Who are Roger Lugo's colleagues?
Roger Lugo's colleagues are Victor Maldonado, Kelly Coombs, Karimi Manmadharao, Lindsey Walsh, Karen How-Lebrenz, Devin Benavides, Lorraine Addice.
Not the Roger Lugo you were looking for?
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Roger Lugo
Las Vegas, Nv -
1turbinedoctor.com -
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