Roger Lugo Email & Phone Number

Florida, United States

Responsible for preoperative, preventative, and corrective maintenance on laser and its components. Responsible for maintaining and troubleshooting, upgrading software, and calibrating LensX laser for cataract surgeries. Assist the surgeons and their staff with operation of laser and training of staff on emergency procedures. Work independently, responsible for inventory, scheduling, and management of the laser's operational functions. Set up for and assisted with over 3000 surgeries with a 98% success rate. Maintained 100% accountability of all assigned equipment worth more than $1,000,000. Proficient in the use and application of: multi-meter, oscilloscope, digital power meters, basic tools, and wire repair tools. Responsible for submission of case day summaries, end of month expense reports, and equipment checklists while adhering to HIPAA regulations.

Tampa/St. Petersburg, Florida Area

In charge of providing assistance with questions, and corrective actions associated with customer service. One of three representatives who started the Help Desk department from the ground up, collectively developing training, and standards for five corresponding departments. Trained 40 representatives in order to meet the new standards set forth by newly developed department. Mastery of customer service management systems and databases. Defused volatile customer situations calmly and courteously.

Performed a wide range of maintenance activities affecting communication, navigation, and electronic systems. Received promotion based on superior performance. Fully qualified on all avionics, airframes, hydraulic, and survival systems pertaining to the E-6B Mercury aircraft platform. Examined and inspected aircraft components, including landing gear, hydraulic systems, anddeicers to locate cracks, breaks, leaks, or other problems. Modify aircraft structures, space vehicles, systems, or components, following drawings, schematics, charts, engineering orders, and technical publications.