• Greeted visitors and provided exceptional customer service, creating a welcoming atmosphere at the park’s Kiosk.• Maintained and updated park publication inventory and displays, ensuring visitors had access to accurate and up-to-date information.• Operated a cash register for item sales, handled transactions, made change, and balanced the register, demonstrating strong attention to detail and accuracy in financial duties.• Responded to visitor inquiries in person, offering information about park activities, amenities, and rules, enhancing visitor experience and engagement.• Assisted with park events and services, helping to promote a positive and informative experience for guests

•During this time as a full-time student, I completed my Bachelor of Science in Parks, Tourism & Recreation Management (Emphasis in Nature-Based Tourism), a minor in Communication Studies, and a Franke Global Leadership Initiative Certificate. Built a strong foundation in sustainable tourism, recreation management, and natural resource stewardship, supported by hands-on projects and summer internships.

• Organized and implemented engaging children’s outdoor activity programming, promoting physical activity and teamwork through structured, fun-filled events.• Led recreational activities in summer day camps, adult and youth sports, and special events, ensuring safe, inclusive, and enjoyable experiences for diverse groups.• Shadowed public administrators, gaining valuable exposure to the daily operations of a parks and recreation department, and learning how various functions interconnect in program delivery.• Provided administrative and clerical support for the department, including filing, scheduling, and assisting with reporting, contributing to the efficient operation of the district.• Conducted site visits to recreation programs and park maintenance operations, broadening my understanding of program management and facility upkeep, and gaining insight into how they work together to provide a seamless visitor experience.• Demonstrated quick learning abilities by rapidly understanding the full scope of Tahoe City Public Utility District’s operations, showcasing adaptability and eagerness to take on new responsibilities.

• Rotated through 11 different lodging departments, including Concierge, Front Desk, Health Club, Housekeeping, Bell Staff, Facilities Maintenance, IT, Reservations, Security, and Spa Reception, gaining comprehensive exposure to resort operations and guest services.• Shadowed Lodging Division administrators, learning about the management of resort operations, customer service excellence, and strategic decision-making processes.• Assisted with daily operations in each department, contributing to improved guest experiences and efficient service delivery across various areas.• Collaborated with department leaders to streamline operations and improve service delivery, helping to enhance overall guest satisfaction.• Presented a final project to the head of Lodging, proposing actionable recommendations for improving resort services, operations, and guest engagement, demonstrating analytical skills and an understanding of business operations.

• Prepared and delivered engaging, informative 50-60 minute tours about the history of Waite Phillips, his family, and the Philmont Ranch, effectively communicating key historical and cultural details to diverse groups.• Led tour groups of 20+ visitors, ensuring timely starts, maintaining visitor engagement throughout the tour, and enforcing Villa Philmonté rules to ensure safety and preserve the integrity of the site.• Assisted the Villa Curator and Director of Museums with inventorying and cataloging historical furnishings, contributing to the preservation and organization of museum collections.• Helped maintain the Villa’s cleanliness and orderliness, ensuring the environment was welcoming and prepared for daily tours.• Monitored and reported on the condition of historical furnishings and artworks, promptly notifying the Curator or Assistant Curator of any missing or damaged items to support ongoing preservation efforts.• Adhered to operational policies and procedures in accordance with the Staff Guidebook, consistently maintaining high standards for guest experience and historical site preservation.

• Managed cash transactions, accurately handling customer payments, providing change, and maintaining a balanced cash register throughout shifts.• Prepared high-quality, made-to-order sandwiches for customers, ensuring timely service and maintaining attention to detail to meet customer preferences.• Delivered excellent customer service by engaging with customers, addressing inquiries, and ensuring a positive dining experience in a fast-paced environment.• Managed store sanitation by adhering to cleanliness and safety protocols, ensuring all areas of the shop were neat, hygienic, and compliant with health regulations.• Maintained a clean and organized workspace, including food preparation areas, dining spaces, and restrooms, contributing to a welcoming and efficient environment for both customers and staff.• Assisted in opening and closing the store, performing inventory checks, and supporting other operational tasks as needed to ensure smooth daily operations.

• Prepared high-quality bagel sandwiches, customizing orders to meet customer preferences while maintaining fast service in a busy, high-volume setting.• Operated the espresso machine, expertly crafting coffee and espresso drinks for customers, ensuring consistency and quality with every order.• Managed store sanitation by adhering to strict cleanliness protocols, ensuring food preparation areas, equipment, and customer-facing spaces were hygienic and in compliance with health regulations.• Collaborated with team members to foster a positive and efficient work environment, contributing to a cohesive and supportive team dynamic.• Demonstrated strong time management and multitasking abilities by balancing food preparation, drink-making, and customer service during peak hours, ensuring the store ran smoothly and customer needs were met promptly.