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Roger Mueller Email & Phone Number
Global Head Governance, People Services and Solution
at
Novartis
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Global Head Governance, People Services and Solution
Location
Basel Metropolitan Area, Switzerland
Company size
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Quick answer
Roger Mueller is listed as Global Head Governance, People Services and Solution at Novartis, a with 79781 employees, based in Basel Metropolitan Area, Switzerland. AeroLeads shows a matched LinkedIn profile for Roger Mueller.
Roger Mueller previously worked as Global Head Governance, People Services & Technology at Novartis and Head of Service and Process Excellence (SPEX), Novartis Operations at Novartis. Roger Mueller holds Ph.D. (Dr. Sc. Eth Zürich), Mechanical & Process Engineering from Eidgenössische Technische Hochschule Zürich.
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Novartis
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Profile bio
About Roger Mueller
As an executive business leader, I am passionate about process, service and operational excellence and driving continuous improvements. I am especially interested in leveraging data, process, and emerging digital technologies to achieve these with a strong process and service mindset.I have more than 20 years of leadership experience in global business services organizations, managing diverse, multi-location based teams; and have a proven track record of driving successful quality and process improvements, business transformations and operational excellence.
Current workplace
Roger Mueller's current company
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Novartis
11 roles
Roger Mueller work experience
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Global Head Governance, People Services & Technology
Current
Feb 2024 - Present
Head Of Service And Process Excellence (Spex), Novartis Operations
Leading the Service and Process Excellence (SEPX) team in Novartis Operations - a team of approx. 100 process expert professionals across our main locations of Hyderabad, Prague, Dublin, Mexico City, and Kuala Lumpur. Novartis Operations is a newly formed Business Unit, where Manufacturing and CTS (Customer Technology Solution) are combined. The CTS part is a well-established «global business service» organization of approx. 30’000 internal and external associates providing a full range of service from transactional activities to high-end-knowledge work through a network of five mature service centers, in-country teams and third-party suppliers. CTS optimized end-to-end services with strong end-user focus and digitally enabled smart services. A strong focus services and process foundation is essential to continuously optimize service and process, driven by the SPEX team including implementing key parts of the CTS operating model, implementing a consistent service design framework, converting our process into data rich digital assets with prices data mining through tools such as Celonis, implementing consistent service and process management standards, supporting continuous improvement as well as enterprise wide projects. Data and technology play an important role to leverage the full potential along with automation and robotics. I retain accountability over service quality and operational excellence in CONEXTS, which is a Domain of CTS with approx. 3500 associates in 2022.
Feb 2021 - Jan 2024
Head Quality & Customer Management – Conexts
CONEXTS provides commercial, scientific, and consulting services to all Business Units of Novartis (Innovative Medicine, Sandoz, Development and Research). Core services include field force operations, insights and analytics, market access, commercial consulting, medical communications, medical information, clinical trials, training design and delivery, consulting, legal and compliance.- One of the founders of the CONEXTS organization and member of the leadership team. CONEXTS has grown from ca. 50 associates in 2012 to ca. 3000 associates in 2021 deployed across all five Novartis Global Service Centers.- Leading all the Practice Operations Managers and operational excellence experts (20 people) across all locations.- Devising and managing a systematic service quality framework to continuously increase service quality and client satisfaction/experience.- Fostering a culture of innovation in CONEXTS through recognition program as well as a crowdsourcing platform.- Driving continuous improvement initiatives with a direct P&L impact of $3-4 millions per year.- Developing a Service Excellence training curriculum to drive service mindset in the organization.- Governing the service catalog.- Integrating support system (time tracking, service request management, cost management, SLA repository, process mapping, capacity and utilization management).- Since 2014, additional CTS-wide responsibilities such as operational responsibility for the worldwide customer satisfaction / client experience survey touching all 108’000 Novartis associates; member of the CTS Strategy and Operations leadership team
Jul 2014 - Jan 2021
Head Quality - Global Business Services (Gbs)
Mar 2012 - Jun 2014
Pbo Quality Manager
Sep 2010 - Feb 2012
Process Manager Environment / Energy Manager
Apr 2009 - Aug 2010
Energy & Sustainability Manager Basel
Sep 2006 - Mar 2009
Project Leader
Nov 2004 - Aug 2006
Post-Doctoral Research Associate
Jan 2004 - Oct 2004
Research And Teaching Associate
Jul 2003 - Dec 2003
Team & coworkers
Colleagues at Novartis
Other employees you can reach at novartis.com. View company contacts for 79781 employees →
AD
Anxhela Dhembi
Colleague at NovartisGreater Boston, United States
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TK
Thomas Kress
Colleague at NovartisFlieden, Hesse, Germany
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MP
Meena P.
Colleague at NovartisNew Jersey, United States
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KM
Kerstin Matlanga
Colleague at NovartisBasel, Switzerland
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SQ
Senca Qian
Colleague at NovartisJing'An District, Shanghai, China
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SJ
Shalini Jha
Colleague at NovartisHyderabad, Telangana, India
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VC
Vishal Chawda
Colleague at NovartisMumbai, Maharashtra, India
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CC
Catalina Cabrera
Colleague at NovartisChile
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SN
Svyatoslav Nechaev
Colleague at NovartisMoscow, Moscow City, Russia, Russian Federation
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AN
Ahreum Noh
Colleague at NovartisSouth Korea, Korea, Republic Of
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Anxhela Dhembi
Colleague at NovartisGreater Boston, United States
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TK
Thomas Kress
Colleague at NovartisFlieden, Hesse, Germany
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MP
Meena P.
Colleague at NovartisNew Jersey, United States
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KM
Kerstin Matlanga
Colleague at NovartisBasel, Switzerland
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SQ
Senca Qian
Colleague at NovartisJing'An District, Shanghai, China
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SJ
Shalini Jha
Colleague at NovartisHyderabad, Telangana, India
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VC
Vishal Chawda
Colleague at NovartisMumbai, Maharashtra, India
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CC
Catalina Cabrera
Colleague at NovartisChile
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SN
Svyatoslav Nechaev
Colleague at NovartisMoscow, Moscow City, Russia, Russian Federation
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AN
Ahreum Noh
Colleague at NovartisSouth Korea, Korea, Republic Of
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2 education records
Roger Mueller education
Ph.D. (Dr. Sc. Eth Zürich), Mechanical & Process Engineering
Diploma (Dipl.-Verf.-Ing. Eth), Mechanical & Process Engineering
FAQ
Frequently asked questions about Roger Mueller
Quick answers generated from the profile data available on this page.
What company does Roger Mueller work for?
Roger Mueller works for Novartis.
What is Roger Mueller's role at Novartis?
Roger Mueller is listed as Global Head Governance, People Services and Solution at Novartis.
Where is Roger Mueller based?
Roger Mueller is based in Basel Metropolitan Area, Switzerland while working with Novartis.
What companies has Roger Mueller worked for?
Roger Mueller has worked for Novartis, Novartis Pharma Ag, Linde, and Eth Zurich.
Who are Roger Mueller's colleagues at Novartis?
Roger Mueller's colleagues at Novartis include Anxhela Dhembi, Thomas Kress, Meena P., Kerstin Matlanga, and Senca Qian.
How can I contact Roger Mueller?
You can use AeroLeads to view verified contact signals for Roger Mueller at Novartis, including work email, phone, and LinkedIn data when available.
What schools did Roger Mueller attend?
Roger Mueller holds Ph.D. (Dr. Sc. Eth Zürich), Mechanical & Process Engineering from Eidgenössische Technische Hochschule Zürich.
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