Roger Murphy

Roger Murphy Email and Phone Number

Ex Director BPO UK and Global Delivery, now semi retired
Roger Murphy's Location
London, England, United Kingdom, United Kingdom
Roger Murphy's Contact Details

Roger Murphy work email

Roger Murphy personal email

n/a
About Roger Murphy

Recent BPO experience:- Responsibility for ongoing profitability and delivery of Steria's core Business Process Outsource business.- Development and implementation of Steria BPO strategy inc Shared services.- Management of 2900+ resources based in the UK and India.- Responsible for presales solutioning and SME support for BPO bids and for offer development and management across the BPO portfolio.Specialties: BPO - front, middle and back officeBPO - JV via Steria NHS SBS JVVertical BPO - inc first Police BPO deal in the UKShared Services strategy and implementationCorporate support services strategyP&L management

Roger Murphy's Current Company Details

Ex Director BPO UK and Global Delivery, now semi retired
Roger Murphy Work Experience Details
  • Sopra Steria
    Uk Director Bpo And Bpo Global Delivery Director
    Sopra Steria Jan 2010 - Jun 2015
    Sopra Steria Uk
    Overall responsibility for all Steria BPO P&L's and delivery(£100m + pa). Direct control of all UK solutions, development and delivery resources including F&A, HRO , Procurement, Police, Middle office and specialised vertical accounts and operations both UK and offshore based.Co-author of Steria's Global BPO strategyManagement of 2900+ staff based within the UK ,and India.Director of Trustee's for 4 pension funds
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  • Steria
    Delivery Director Uk
    Steria 2008 - 2010
    Multiple Uk Locations
    Responsible for all UK BPO delivery for core clients from multiple locations inc India.Managing the BPO pre sales solutioning resources.
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  • Xansa
    Client Director
    Xansa Jan 2006 - Dec 2008
    Client Director on two large BPO accounts - delivering target beating profitability and acheiving renewal
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  • Xansa
    Transition Director
    Xansa Jul 2002 - Dec 2006
    Uk, London
    Transitioning BPO work from clients ( inc BT and O2) into Xansa
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  • Xansa
    Executive Consultant
    Xansa Jul 2002 - Dec 2005
    Various singleton assigments inc work for the D of H, O2 and acting as internal assurance on key Xansa contracts
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  • Nhs/Sbs
    Transition And Transformation Director
    Nhs/Sbs Feb 2004 - Mar 2005
    Uk
    Part of the winning deal team as solution lead for Xansa , leading to the Joint Venture with the Dept of Health that is now NHS/SBS . On the shadow board prior to then becoming the new organisations first transition and transformation director
  • British Telecom Plc
    Group Financial Controller
    British Telecom Plc 1997 - Jun 2002
    London, United Kingdom
    - Responsible for creation of Shared Services operations withing BT Finance- Worked on the BT Internal Market strategy and implementation for corporate support services
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Roger Murphy Skills

Full P&l Management Of Client Accounts Bpo Solutioning Bpo Delivery Bpo Strategy General Management People Development Transition And Transformation Management Of Services C Level Consulting And Engagement In Both Public And Commercial Sectors Business Transformation Management Strategy Bpo Consulting Business Process Re Engineering P&l Management Senior Stakeholder Management Pre Sales Shared Services Business Development Business Strategy Service Delivery Outsourcing Crm Finance Global Delivery Offshoring Business Process Transition Management Business Process Improvement Project Portfolio Management Stakeholder Management It Strategy It Outsourcing Governance Change Management Program Management Project Delivery Business Analysis Management Consulting Team Management Leadership Business Process Outsourcing

Roger Murphy Education Details

Frequently Asked Questions about Roger Murphy

What is Roger Murphy's role at the current company?

Roger Murphy's current role is Ex Director BPO UK and Global Delivery, now semi retired.

What is Roger Murphy's email address?

Roger Murphy's email address is ro****@****a.co.uk

What schools did Roger Murphy attend?

Roger Murphy attended Manchester University, Hampton School.

What are some of Roger Murphy's interests?

Roger Murphy has interest in Social Services, Economic Empowerment, Politics, Education, Human Rights, Arts And Culture, Health.

What skills is Roger Murphy known for?

Roger Murphy has skills like Full P&l Management Of Client Accounts, Bpo Solutioning, Bpo Delivery, Bpo Strategy, General Management, People Development, Transition And Transformation Management Of Services, C Level Consulting And Engagement In Both Public And Commercial Sectors, Business Transformation, Management, Strategy, Bpo.

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