Top sales associate for 3 consecutive years, regularly exceeding established sales goals. This has led to significant growth for the company.Responsible for tracking and managing hardware inventory for the many products the company carries.Assisting clients through various forms of communication (phone, email and in-person)Assist with marketing campaigns, which are done through printed ads, search engine optimization, and posting ads on websites such as Craigslist, Ebay and Amazon, among others.Responsible for planning, design, and implementation of company`s network and telecommunications infrastructure.Install and maintain Server and workstations, networks, printers, faxes, and all Workstations and Servers. Support PCs running MAC OS X Leopard and Snow Leopard. Setting up and maintaining OS X 10.6.Implement Network security including virus protection, Trojans, Phishing and controlling of spam Trend Micro Server and McAfee Email protection.

Senior technician resolving escalated issues that other agents on the floor couldn't solve.Participated on international calls to report and resolve issues within the system to eliminate high queues.Responded to clients’ needs and resolved their problems remotely or giving instructions over the phone.Met sales quotas allowing me to receive multiple awards and bonuses every month.Provided technical support for clients with DSL modems, home routers, and basic network settings on windows and Mac base computers.Trained new employees.