In my role as a Development and Training Manager, I guide the growth and success of our organization by providing clients and employees with the necessary skills and knowledge to excel in their job roles. I am responsible for planning, designing, and managing customized training programs that enable employees to perform their job roles effectively and contribute to the organization's overall success. I keep myself updated with the latest training methodologies to ensure that our studios receive… Show more In my role as a Development and Training Manager, I guide the growth and success of our organization by providing clients and employees with the necessary skills and knowledge to excel in their job roles. I am responsible for planning, designing, and managing customized training programs that enable employees to perform their job roles effectively and contribute to the organization's overall success. I keep myself updated with the latest training methodologies to ensure that our studios receive the highest quality training and experience a better quality of life. Show less

As a customer success specialist, I operate with understanding, active listening, persistence, and compassion to ensure the success of both our customers and partners. In my role, I coordinate multiple aspects of new and existing customer set-up structures, including enrollment data sharing and digital product access. Maintaining consistent and clear communication with both customers and internal teams is key to ensuring a successful launch and delivery. I am responsible for managing… Show more As a customer success specialist, I operate with understanding, active listening, persistence, and compassion to ensure the success of both our customers and partners. In my role, I coordinate multiple aspects of new and existing customer set-up structures, including enrollment data sharing and digital product access. Maintaining consistent and clear communication with both customers and internal teams is key to ensuring a successful launch and delivery. I am responsible for managing customer data and monitoring data transfers to ensure the safety of Personally Identifiable Information (PII) and data compatibility. In addition, I work closely with both internal and external teams to confirm and achieve timelines for implementation. My job doesn't end after the initial launch, as I provide ongoing support for customers, including troubleshooting and product guidance. I analyze, interpret, prioritize, and communicate information in a fast-paced environment, and I understand the long-term technical implementation success criteria and timeline of our customers. Clear communication is key, and I am able to communicate technical information in writing clearly for all teams working with that customer. I stay up-to-date with the latest data systems information, changes, and updates, and I have deep technical and analytical skills with good attention to detail. I am able to research technical issues and provide solutions for a variety of implementation structures. In a fast-paced environment, I am able to adapt to changes and ensure the success of our customers. Show less

At ImageQuix, I established a detailed onboarding plan for new and current clients upgrading their software. I provided detailed communications, documentation, and live recordings from onboarding sessions to ensure all clients were positioned for success. With the success of the onboarding process across our clientele, the company has grown quickly and sustainably over the last three years. Using the information I garnered through onboarding experiences, I used this knowledge to create articles… Show more At ImageQuix, I established a detailed onboarding plan for new and current clients upgrading their software. I provided detailed communications, documentation, and live recordings from onboarding sessions to ensure all clients were positioned for success. With the success of the onboarding process across our clientele, the company has grown quickly and sustainably over the last three years. Using the information I garnered through onboarding experiences, I used this knowledge to create articles and videos on ImageQuix's helpdesk as a proactive measure to eliminate any roadblocks and also to provide continued education for colleagues.Other responsibilities included: Responsible for training new team members and customers Developed strong business relationships with new and existing customersManaged client queries and identified new business opportunities Scheduled product demos and conducted consultationsPrepared and edited price sheets, product information, support documents, and job descriptionsAssisted with sales tactics for new photographersProvided technical support for inaccessible jobs, corrupt images, and incorrect logistical settingsManaged ACH form submission for new and tenured membersProcessed refunds, including missed and returned payout assistanceImplemented onboarding processes for new clients tailored to their unique workflow and prepared additional resources as required Show less