At Hill and Lock, our fundamental focus is on protecting students and schools. While we endeavor to make educational facilities of all levels as secure as possible, our commitment to safety extends beyond that - it reaches government buildings, industrial facilities, assembly buildings, private businesses, and more. We believe that by securing these diverse spaces, we’re helping to build a safer community as a whole.As Chief Operating Officer, I’m proud to work with a team that’s passionate about delivering solutions tailored to the unique needs of each setting. We’re constantly refining our processes to ensure that our products are not only effective but also adaptable to the changing demands of our clients. Together, we’re focused on one goal: providing peace of mind so that entire communities feel protected and supported. At Hill and Lock, we’re not just securing spaces; we’re helping create a foundation of safety for everyone.

As an IT Consultant at Stalwart Manufacturing Group, I lead strategic IT initiatives aimed at optimizing every facet of our precision manufacturing processes. From conceptualizing and implementing comprehensive ERP systems to seamlessly integrating cutting-edge IoT technologies, I am committed to driving efficiency, productivity, and innovation.Collaborating closely with cross-functional teams, I assess our organization's unique IT needs and develop tailored solutions that not only meet but exceed our business objectives. Whether it's enhancing inventory management, helping optimize production scheduling, or simply taking calls from our employees to assist with their daily technology needs, I work diligently to ensure we stay ahead of the curve in a rapidly evolving landscape.Beyond the technical realm, I prioritize building strong relationships with key stakeholders and technology vendors, staying abreast of emerging trends, and fostering a culture of continuous improvement. By providing ongoing technical support and training to our teams, I help empower them to leverage IT tools effectively, driving greater operational excellence and sustainable growth for the company.

As the Business Development manager I work to help small to medium businesses in the Outdoor Power Equipment industry increase sales and reach by utilizing all forms of media. With a primary focus on social media marketing and advertising, we help bring our clients into the digital age to increase their market reach and build a strong and lasting customer base.

Supported field sites across the Fayetteville Shale as well as assisting with support in other districts. I was the primary point of contact for over 200 users from workers in the field to management. Supported all hardware from mobile phones to server and network infrastructure with a primary focus on Dell, Cisco, and Apple products.

Created and managed social media content across five national brands (Spartan Mowers, Intimidator UTV, Bad Dawg Accessories, Gourmet Guru Grills, & GroundHog Max). Produced photo and video content, managed all social media accounts across multiple platforms, attended open houses and industry events and supported the dealership network with marketing and advertising.

An active team member for a proven Managed Service Provider focused on automation, security, and outstanding customer service. Planned, prepared, and administered cloud and SaaS migrations. Administered Exchange Online, Office 365, Amazon Web Services, and other cloud applications. Planned, implemented, and maintained physical networks containing Dell, MikroTik, and Ubiquiti hardware. Supported industry specific SaaS platforms with a focus on the medical field. Provided Level 2 support for clients while assisting and training Level 1 technicians. Created and maintained documentation for internal use and for clients. Administered cloud and on-premise Windows Server environments. Ensured clients maintained compliance with applicable security requirements (HIPAA, PCI). Monitored client networks to ensure security and BYOD compliance. Provided 24/7 support for clients including remote and onsite support as needed.

Provided solutions to Point of Sale software/hardware issues by troubleshooting over the phone or through remote access software for clients in the floral industry. Created and maintained software documentation and training material. Maintained and/or improved system performance with proactive support solutions. Trained and educated clients on new software updates and existing software capabilities. Worked closely with customers to provide software enhancements based on industry needs and advancements.

Designed, edited, and prepared digital graphics for a variety of uses including logos, corporate branding, digital printing and vinyl application. Operated and maintained large format printing and signage hardware. Worked heavily with design and RIP/Print software. Handled incoming customer service contacts as well as working with customers on implementation of signage, design, and services including order status and general customer service.

Designed, edited, and prepared digital graphics for a variety of uses including logos, corporate branding, digital printing and vinyl application. Designed structural signage for use in business, educational, and non-profit advertising. Operated and maintained large format printing and signage production hardware. Worked heavily with design and RIP/Print software in creation and production of graphics. Handled incoming customer service contacts as well as working with customers on implementation of signage, design, and service.

Executed the dual role of supporting the technological infrastructure as well as taking part in the creative and production aspects of the business. As a graphic house and sign manufacturer we worked with local and national companies to provide signage and graphics to create and maintain brand awareness as well as provide retail locations with needed graphics and signage support.