Designing and pricing connections from the GPOP PE router port to the customer end router for the MPLS (IP Connect Global, Internet Connect Reach and Internet Connect Global) BT Product sets.

Worked on a number of Short Projects....Project ROME - A requirement applied by the Italian government stipulating that no node should exist in a building in Italy occupied by a financial institution, so BT had been tasked with migrating customers to a alternative nodes ...Project Allocated Edge - The requirement being to separate the customer on an Allocated Edge PE Routers making dedicated space.Project ROCKIT - I was asked to research roles undertaken by 4-contractors… Show more Worked on a number of Short Projects....Project ROME - A requirement applied by the Italian government stipulating that no node should exist in a building in Italy occupied by a financial institution, so BT had been tasked with migrating customers to a alternative nodes ...Project Allocated Edge - The requirement being to separate the customer on an Allocated Edge PE Routers making dedicated space.Project ROCKIT - I was asked to research roles undertaken by 4-contractors in America working on a project to map data from one OSS (ORION) to another OSS (Clarify - CLASSIC). No processes were available to gathering of information and documenting practices were essential. Several meetings took place with the contractors and BT’s partner Tech Mahindra.COSMOSS Raise and Job Control Orders - Asked to assist with the Exchange Closure program. The involvement being to facilitate the moving of circuits from the old exchange to the new exchange.Frame / ATM Migration to MPLS - With the Frame/ATM platform closure in Sept 2009, customer services needed migrating on to the MPLS. This project involved seeking account managers, and making them area of the options for their customers (Dedicated Leased Line or DLS delivery) and the time scales involved. When customers had confirmed their intentions through the account teams, orders were raised on both CLASSIC (MPLS service) for the new order and on ORION (Frame/ATM) to cease the service on the old platform. 7500 Mux Change Out - As CISCO were withdrawing their support for this type of MUX, and as BT had a number of them deployed over the country there was a need to replace them with 10K type. Show less

Stepped into the managers role at Reading on a temporary bases until such times that a substantive manager could be appointed.During the first part of the year, the team at Reading were asked to divert their resource from the ISDN30 project, and concentrate on Global Migrations.I Managed the migration of the Reading Workload on the ISDN30 audit project, into the team at Goonhilly. On setting up the project I designed to be modular in design, so that it could be moved onto other… Show more Stepped into the managers role at Reading on a temporary bases until such times that a substantive manager could be appointed.During the first part of the year, the team at Reading were asked to divert their resource from the ISDN30 project, and concentrate on Global Migrations.I Managed the migration of the Reading Workload on the ISDN30 audit project, into the team at Goonhilly. On setting up the project I designed to be modular in design, so that it could be moved onto other teams to assist or even take on. Initially it was only Reading, then Goonhilly took a geographical half of the workload, and finally the whole project that also included the working file structure, tracking facility and process that I had written along with guides were passed over to Goonhilly in their entirety. Show less

Branched into BT-Operate, and a project to concentrate on ISDN30 product.This centered around 1197 exchanges around the country.The focus covered the Rack Positions, Switch terminations, DDF and Tie cable connections.

Moved into BT Wholesale with the Reading teamto support the 21CN build in 2005-2006.Following the success of a pathfinder project, the Reading Team of 16 were asked to industrialisethe project in order to check the racks, circuits and terminations of all 5223 exchanges.In addition spare floor space was identified and power savings made, as well as identifying redundant cards that could be placed in central stores for maintenance spares.

Receive faults from GS Service centers and carried out diagnostics and fault findings for them, thenprogressing it with the agent until cleared.SHDS (Short Haul Data Service - Optical Fiber)IP-EnableIP-ClearGig-E (Ethernet)Frame StreamCell StreamKSU – Keep systems updated

I was asked by my Senior manager to participate in a series of workshops and meetings with his managers and other gold users from his wider teams, to pull together a document that included a set of desktop charts that detailed the ten-stage repair process. Each stage was captured on a single slide and detailed the following :ActivityCustomer Contact (Moment Of Truth)Quality Gate (has everything been done)Systems (Tools to be used)MeasuresMy role was to provide… Show more I was asked by my Senior manager to participate in a series of workshops and meetings with his managers and other gold users from his wider teams, to pull together a document that included a set of desktop charts that detailed the ten-stage repair process. Each stage was captured on a single slide and detailed the following :ActivityCustomer Contact (Moment Of Truth)Quality Gate (has everything been done)Systems (Tools to be used)MeasuresMy role was to provide information on both BTnet and VPN repair for the document, and write up the complete outcome of the workshop in Microsoft Word, including the request from my senior manager to use vibrant colours on the charts. Show less

The series of meetings was to evaluate and develop any possible new strategy for Repair and Service Deliver that could be proposed as a cost saving to the business. The outcome was to separate functions within the service delivery process, but the repair environment remained mainly unchanged. Any drastic change to the repair side was felt to be a high risk that fight be detrimental to the performance already at a high standard.

The "Product line" for BTNET, METRO VPN and Dial-IP, presented their requirements to the “Developers”, who then gave the high level design to “Product Launch”. I attended all the meetings and interfaced with all parties, including provision teams and back end repair agents so as to apply a full service wrap that was achievable "in life" for them to support the products and the end customers.

Started training fro the IP test role. Modules that were covered were designed to give a basic overview, and included :- Internet Overview, PC support, Windows 95, Windows 98 and Windows NT, RARS computer software for logging trouble tickets, Dial-up networking, Ethernet, Apple Mac computers, HTML, FTP, Modems, Routers, Telenet, Ping, Outlook Express, E-mail, LANS and DNS... Then became first line support and began answering calls directly from customers, and addressed their issues relating… Show more Started training fro the IP test role. Modules that were covered were designed to give a basic overview, and included :- Internet Overview, PC support, Windows 95, Windows 98 and Windows NT, RARS computer software for logging trouble tickets, Dial-up networking, Ethernet, Apple Mac computers, HTML, FTP, Modems, Routers, Telenet, Ping, Outlook Express, E-mail, LANS and DNS... Then became first line support and began answering calls directly from customers, and addressed their issues relating to certain products and services on the Internet (included BT-net which was a direct connection and Dial ip which was a remote user access to customer platforms via dial up connections). Show less

I joined the Reading CNTC. The Reading Customer Network Technical Centre concentrated on all Government circuits. The fundamental principle being for the centre to provide excellence for the management of their networks as to the concepts previously adopted on individual circuit basis. Digital & Analogue circuits were involved, testing with remote diagnostic equipment, then distributing them to the correct agent to clear the faults. Then in 1996, a new title was adopted, it was The Reading… Show more I joined the Reading CNTC. The Reading Customer Network Technical Centre concentrated on all Government circuits. The fundamental principle being for the centre to provide excellence for the management of their networks as to the concepts previously adopted on individual circuit basis. Digital & Analogue circuits were involved, testing with remote diagnostic equipment, then distributing them to the correct agent to clear the faults. Then in 1996, a new title was adopted, it was The Reading Customer Solution Technical Centre and became more customer focused concentrating on MOD and IBM circuits as well as other customers who were geographicly based locally. Show less

Team leader for the Private Circuit Test Center .... Ensuring :-Staff are allocated duties.Co-operation is maintained between departments.The monitoring of safe practices.All faults are diagnosed and distributed within specified time scales.There is also a requirement to act for managers on the group in times of their absence.

Between 1988 - 1990 covered the Special Services Manager in spells of 2-3 weeks duration during the holiday periods etc. This was a solo post and involved taking telephone calls from customers who had complaints about long outstanding Private Circuit faults. Then chase, offer solution or escalate to managers concerned the problem causing the delay on fault clearance.

In October 1988 I became a short term "Training Officer" that was of the rank of Manager. The job involved training 20-new entrants to BT that were destined to work in the 'Testing and Diagnostic Center at Pinner'. Arranged and organised a 13-week staggered training programe that included students spending a short time on various groups within the Company, with the aim of giving them an appreciation on different jobs and activities.Put together and conducted a 6-day course that gave… Show more In October 1988 I became a short term "Training Officer" that was of the rank of Manager. The job involved training 20-new entrants to BT that were destined to work in the 'Testing and Diagnostic Center at Pinner'. Arranged and organised a 13-week staggered training programe that included students spending a short time on various groups within the Company, with the aim of giving them an appreciation on different jobs and activities.Put together and conducted a 6-day course that gave a quick technical overview of BT as a whole, but concentrating on Private Circuits.Managed their time sheets, expenses, problems and made monthly reports on each student to personnel. Show less

I managed and completed the inputting of 80,000 Private Circuit records onto a new computer database. The first week centred around training 3-supervisors from a temping agency. We were to occupy an empty room so negotiations and discussions had to take place between BT-estates as we required to borrow furniture (tables, chairs, cabinets etc.) and central support for 32-visual display terminals. Two telephone lines along with a Kilostream circuit connecting the terminals to a remote computer… Show more I managed and completed the inputting of 80,000 Private Circuit records onto a new computer database. The first week centred around training 3-supervisors from a temping agency. We were to occupy an empty room so negotiations and discussions had to take place between BT-estates as we required to borrow furniture (tables, chairs, cabinets etc.) and central support for 32-visual display terminals. Two telephone lines along with a Kilostream circuit connecting the terminals to a remote computer also had to be installed for the following week.At the start of the second week, 30-data inputting staff arrived from a temping agency that required training in a day and a half. Progress reports were compiled on a regular basis for my second line manager.The project was completed on time to everyone's satisfaction Show less

Private Circuits could be tested remotely from a central site. Using the RATES computer to test, localise, and clear faults on Private Circuits within target time. Update the records computer called CAMSS (Computer Aided Maintenance of Special Services) with the progress. 1988 Became a Technical Officer with Allowance (TOA / Supervisor). The job centred around dealing with difficult and long duration faulty Private Circuits. Also included is the supervising of 28 Diagnostic and Testing… Show more Private Circuits could be tested remotely from a central site. Using the RATES computer to test, localise, and clear faults on Private Circuits within target time. Update the records computer called CAMSS (Computer Aided Maintenance of Special Services) with the progress. 1988 Became a Technical Officer with Allowance (TOA / Supervisor). The job centred around dealing with difficult and long duration faulty Private Circuits. Also included is the supervising of 28 Diagnostic and Testing Officers, dealing with their problems and interfacing between them and management. Analysing target failures, compiling reports and issuing corrective action documents so as to highlight and rectify problem areas. Working with BS5750 Show less

A two man post in Uxbridge Telephone Exchange required urgent attention in 1985 following the transfer of two engineers. The provision and maintenance of Private Circuits was a new field for me to enter. Previously the two posts were separate, but on my arrival the initial job was to completely re-organise merging both workloads. All of the national Private Circuits in Uxbridge, Harefield, Denham, Ruislip and West Drayton became under my control with respect to both provision and fault… Show more A two man post in Uxbridge Telephone Exchange required urgent attention in 1985 following the transfer of two engineers. The provision and maintenance of Private Circuits was a new field for me to enter. Previously the two posts were separate, but on my arrival the initial job was to completely re-organise merging both workloads. All of the national Private Circuits in Uxbridge, Harefield, Denham, Ruislip and West Drayton became under my control with respect to both provision and fault clearance. A great deal of liaison between customer and other British Telecom departments was required. Oscillators and level measuring sets were used in addition to Datel testers and modems to aid testing. Show less

This work involved setting a 'test call sender' to routine test 'Trunk Telephone Circuits' (AC9 & AC11) over night. The following morning, failed circuits would be taken out of service and cleared during the day. In addition Junction Test' within West London's Switching Center in Ealing. This job was similar to Trunk Test but concentrated on outgoing and incoming junctions to the center. Covered the cover the "Pulse Code Modulation" maintenance section a system used to carry a number of… Show more This work involved setting a 'test call sender' to routine test 'Trunk Telephone Circuits' (AC9 & AC11) over night. The following morning, failed circuits would be taken out of service and cleared during the day. In addition Junction Test' within West London's Switching Center in Ealing. This job was similar to Trunk Test but concentrated on outgoing and incoming junctions to the center. Covered the cover the "Pulse Code Modulation" maintenance section a system used to carry a number of Telephone / Telex / Private Circuits over a common path between telephone exchanges. Fault finding on 24 & 30 channel systems, digital line sections and checking quantisation distortion. Show less

Routine maintenance was carried out on the Strowger equipment and I was involved with that nature of work. STROWGER TELEPHONE SWITCHESThese are electro-mechanical devices used to route telephone calls through a telephone exchange. JUNCTION TESTTesting and originating repairs to junction cables and associated equipment between telephone exchanges. OPERATOR SWITCHBOARDSControl sets, Cord and Lamp circuits, also Precision timing clocks. CUSTOMER'S… Show more Routine maintenance was carried out on the Strowger equipment and I was involved with that nature of work. STROWGER TELEPHONE SWITCHESThese are electro-mechanical devices used to route telephone calls through a telephone exchange. JUNCTION TESTTesting and originating repairs to junction cables and associated equipment between telephone exchanges. OPERATOR SWITCHBOARDSControl sets, Cord and Lamp circuits, also Precision timing clocks. CUSTOMER'S LINETesting telephone lines, clearing faults on customer's line circuits. SPECIAL FAULT INVESTIGATIONSInvestigating the failure of telephone calls to route correctly. Also quickly tracing calls for the emergency services. CONDUCTING EXCHANGE VISITSGiving guided tours and explaining the operation of a telephone exchange. Show less

Commenced work for the "POST OFFICE TELECOMMUNICATIONS" on the 24th July 1978, later to be known as British Telecom. Three Year Apprenticeship covering Customer equipment, Line plant and Telephone Exchange experience.