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Roger Sandmeier Email & Phone Number
Senior Community and Support Specialist
at
nebenan.de
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Community and Support Specialist
Location
Berlin, Germany
Company size
Who is Roger Sandmeier? Overview
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Quick answer
Roger Sandmeier is listed as Senior Community and Support Specialist at nebenan.de, a with 121 employees, based in Berlin, Germany. AeroLeads shows a matched LinkedIn profile for Roger Sandmeier.
Roger Sandmeier previously worked as Team Lead Customer Experience at Tink and Team Lead Customer Service at Tink. Roger Sandmeier holds Lehrabschlusszeugniss, Automechaniker from Berufsschule Buchs.
Company email context
Email format at nebenan.de
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nebenan.de
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Profile bio
About Roger Sandmeier
Independent and team player used to working under pressure, and under lack of time.Flexible individual who loves a challenge and is capable of taking a hands-on position.Strong organizational skills develop through both work experiences and studies. Enjoy working with and meeting people of different backgrounds and cultures.
Current workplace
Roger Sandmeier's current company
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Nebenan.De
12 roles
Roger Sandmeier work experience
A career timeline built from the work history available for this profile.
Team Lead Customer Experience
Current
Aug 2023 - Present
Team Lead Customer Service
- Betreung aller Tools für den Customer Support (Dixa, Stella Connect, Solvemate, Statusbrew, Webbosaurus, ParcelLab)- Dixa Administration (Konfiguration von Dixa, erstellen von Flows, verwalten von Agents, Rollenvergabe, Routing von Tickets, erstellen von Makros und verwaltung des Help Centers)- Bereitstellen von Reports,Auswertungen von KPIs, CSAT und Mitarbeiterperformance.- Verbesserung von Arbeitsabläufen - Integration von 3rd Party anbietern in Dixa- Social Media Support - Beantworten von Kundenanfragen auf verschiedenen Social Media Kanälen.-Teamlead von bis zu 100 Agents
Jan 2021 - Aug 2023
Technical Administrator Customer Support
- Betreung aller Tools für den Customer Support (Aircall, Zendesk, Talkdesk, Tymeshift, Geckoboard)- Zendesk Administration (Konfiguration von Zendesk, erstellen von Triggern, verwalten von Agents, Rollenvergabe, Routing von Tickets, erstellen von Makros und verwaltung des Help Centers)- Bereitstellen von Reports,Auswertungen von KPIs, CSAT und Mitarbeiterperformance.- Verbesserung von Arbeitsabläufen - Integration von 3rd Party anbietern in Zendesk
Jun 2019 - Jan 2021
Community Support / Second Level Support / Social Media Team & Technical Support Jimdo Haus
- Customer Support - Beantworten von Kundenanfragen und technische Unterstützung rund um unser Produkt. - Social Media Support - Beantworten von Kundenanfragen auf verschiedenen Social Media Kanälen.- Second Level Support - Suche klassifizierung und behebung von Bugs. Reporte an unsere Programmierer erstellen. Beheben von kleinen Code Fehlern mit CSS / HTML / Java- Technischer Verantwortlicher im Jimdo Haus - Audio Video aufzeichnungen, vorbereiten von Veranstaltungen.
Nov 2015 - Jun 2019
First Level Support
Ohl Logistik Gmbh
- Anwenderunterstützung per Remote - IT-Support telefonisch und per E-Mail - Dokumentationserstellung sowie Incidentbearbeitung und –lösung im Ticketsystem - Installation von Hard- und Software vor Ort beim Anwender - Schulung und Einweisung der Anwender - Applikationssupport - Betreuen der IT-Clientinfrastruktur und IT-Anwendungen
Jun 2015 - Nov 2015
Swiss German Social Media Representative (Microsoft)
Beobachten, bearbeiten und beantworten Social-Media-Beiträge in den Kanälen Facebook, Twitter und Foren.Erfassung und Klassifizierung der eingehenden Nachrichten aus sozialen Medien.Laufende Erfolgskontrolle der Social Media Aktivitäten und Erstellung vonaussagekräftigen Berichten.Arbeit mit Sprinklr (social media management platform)Übersetzung der Nachrichten.
Feb 2015 - May 2015
Technical Support Analyst /Service Desk Coach
Handling calls both on English and German. Ability to empathize with the costumers concerns remaining committed to provide quality results. After technical troubleshooting providing the users with a solution for their issues. Resolved issues related to password resets/ account unlock (Active Directory, Mainframe, AS400, etc.), connectivity, installment, upgrades, file recovery and more. Used also remote connection/ desktop sharing tools.Worked as an E-mail Admin and Service Desk Coach.Responsible for the agents on the Desk, for newstarters in terms of providing training and setting up their hardware with all the applications they require, and for other agents in terms to assist with experience and knowledge about the processes and any other issues. Making sure all the processes on the Desk are clear and up to date in the material and the Knowledge Base. Organizing weekly meetings with the agents to talk about issues on the Desk. Case quality assessments for ensuring the top performance by the agents. Weekly (Workshop) and monthly (Case calibration) meetings with the management to ensure that everything is by the agreed processes. Working closely with other Coaches so that the above criteria described is met.
Sep 2014 - Feb 2015
Techniker / Servicetechniker
Indulab- Vet Ag
- Kundenservice- Technischer Support- Konstruktion von Prototypen - Zusammenbau der Produkte- Spedition und Versand- Planung und Einrichtung neuer Kliniken- Reparatur der elektrischen Komponenten - Entwicklung und Herstellung
Jul 2012 - Jun 2014
Allrounder
Johann Niederl Transporte
- Lagerverwaltung- Büroarbeiten- Reparatur und Instandhaltung der Fahrzeuge- IT - Support- Kundenbetreuung
Sep 2006 - Jun 2012
Kurierfahrer
Uster Kurier
- Lagerverwaltung- Kurierfahrten- Kundenbetreuung
Dec 2004 - Aug 2006
Allrounder
Johann Niederl Transporte
- Lagerverwaltung- Büroarbeiten- Reparatur und Instandhaltung der Fahrzeuge- IT - Support- Kundenbetreuung
Jan 2003 - Nov 2004
Team & coworkers
Colleagues at nebenan.de
Other employees you can reach at nebenan.de. View company contacts for 121 employees →
VV
Vadim Voskresenskii
Colleague at Nebenan.DeGermany
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SJ
Stefan Jänisch
Colleague at Nebenan.DeBerlin Metropolitan Area, Germany
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LD
L Daniel Swakman
Colleague at Nebenan.DeBerlin, Germany
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ET
Ece Tevrüz
Colleague at Nebenan.DeBerlin, Germany
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AS
Antje Schmidt
Colleague at Nebenan.DeBerlin, Germany
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AK
Alfred Käselau
Colleague at Nebenan.DeBerlin, Germany
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YS
Yasmin S.
Colleague at Nebenan.DeBerlin Metropolitan Area, Germany
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JC
Jasmine Chegaing
Colleague at Nebenan.DeFrankfurt, Hesse, Germany
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DB
Damian Baran
Colleague at Nebenan.DeBerlin, Germany
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JM
Janosch Müller
Colleague at Nebenan.DeBerlin, Germany
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Vadim Voskresenskii
Colleague at Nebenan.DeGermany
View →
SJ
Stefan Jänisch
Colleague at Nebenan.DeBerlin Metropolitan Area, Germany
View →
LD
L Daniel Swakman
Colleague at Nebenan.DeBerlin, Germany
View →
ET
Ece Tevrüz
Colleague at Nebenan.DeBerlin, Germany
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AS
Antje Schmidt
Colleague at Nebenan.DeBerlin, Germany
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AK
Alfred Käselau
Colleague at Nebenan.DeBerlin, Germany
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YS
Yasmin S.
Colleague at Nebenan.DeBerlin Metropolitan Area, Germany
View →
JC
Jasmine Chegaing
Colleague at Nebenan.DeFrankfurt, Hesse, Germany
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DB
Damian Baran
Colleague at Nebenan.DeBerlin, Germany
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JM
Janosch Müller
Colleague at Nebenan.DeBerlin, Germany
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1 education record
Roger Sandmeier education
-
Berufsschule Buchs
FAQ
Frequently asked questions about Roger Sandmeier
Quick answers generated from the profile data available on this page.
What company does Roger Sandmeier work for?
Roger Sandmeier works for nebenan.de.
What is Roger Sandmeier's role at nebenan.de?
Roger Sandmeier is listed as Senior Community and Support Specialist at nebenan.de.
Where is Roger Sandmeier based?
Roger Sandmeier is based in Berlin, Germany while working with nebenan.de.
What companies has Roger Sandmeier worked for?
Roger Sandmeier has worked for Nebenan.De, Tink, Free Now, Jimdo, and Ohl Logistik Gmbh.
Who are Roger Sandmeier's colleagues at nebenan.de?
Roger Sandmeier's colleagues at nebenan.de include Vadim Voskresenskii, Stefan Jänisch, L Daniel Swakman, Ece Tevrüz, and Antje Schmidt.
How can I contact Roger Sandmeier?
You can use AeroLeads to view verified contact signals for Roger Sandmeier at nebenan.de, including work email, phone, and LinkedIn data when available.
What schools did Roger Sandmeier attend?
Roger Sandmeier holds Lehrabschlusszeugniss, Automechaniker from Berufsschule Buchs.
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