• Maintained a database of human services provided by community, social, health, and governmental organizations, for the purpose of linking individuals in need to available resources.• Ensured existing database information is accurate and timely within AIRS and Indiana 211 Partnership standards.• Adhered to database policies, procedures and style guides. • Researched and added appropriate new agencies and program services to the database. • Coordinated with regional 211 Call Centers and Community Action Agencies to ensure effective Information and Referral delivery systems. • Provided collaborative customer support to internal staff and external organizations.

• Maintained a database of human services provided by community, social, health, and governmental organizations, for the purpose of linking individuals in need to available resources.• Ensured existing database information was accurate and timely within AIRS and C2H standards.• Adhered to database policies, procedures and style guides. • Researched and added appropriate new agencies and program services to the database. • Coordinated with regional 211 Call Centers and Community Action Agencies to ensure effective Information and Referral delivery systems. • Provided collaborative customer support to internal staff and external organizations.

• Provided health and human services information to persons in need with the intent to link those persons to appropriate resources for assistance.• Assessed client needs, identified appropriate resources, provided all necessary information, and identified alternatives resources for clients, as appropriate. • Advocated on behalf of the client with other agencies, when necessary. • Conducted follow-up calls and quality assurance surveys for clients.

• Coordinated case management services for individuals with medically diagnosed disabilities that present significant impediments to employment.• Conducted diagnostic interviews to obtain medical, psychological, educational, social, vocational and personal information to assist people with disabilities in making appropriate career choices.• Determined and made appropriate referrals to other agencies and community partners, in order to meet customer needs.• Developed individualized service plans with consumers that outlined an appropriate employment outcome and necessary services/supports to achieve that outcome.• Provided follow-up with assessment and monitoring of progress toward outcome, making revisions as necessary.• Interpreted State and Federal Regulations, VR Policies and Procedures, and administered case services accordingly.• Maintained accurate and detailed record keeping within mandated timelines, including justification of expenditure payments to vendors.

• Supervised and coordinated services for individuals living in Group Home settings. • Verified completion of all responsibilities of staff and the timely corrective action of any deficits/issues/problems. • Wrote individualized program goals and objectives and monitored progress of goals. • Ensured current and new physician orders were implemented and any changes communicated to the agency’s nursing staff.• Ensured that emergency protocols were reviewed and updated annually and according to need. • Ensured that all medical treatment plans, as prescribed by physicians, were in consumer charts and maintained a tracking system of medical care and appointments. • Monitored administration of medications and treatments to consumers, and monitored corresponding documentation according to State regulatory standards.

• Prepared and delivered weekly sermons.• Led weekly worship services.• Provided pastoral counseling.

• Directed Supported Living Program serving 110 disabled individuals, staffed by 250+ employees. • Regularly audited program and completed reports of performance standard findings; including plans of correction to remedy deficiencies. • Provided instruction to employees, supervisors and other agency departments regarding adherence to federal, State, and internal agency standards. • Conducted vulnerability assessments of program sites and records in preparation for Indiana State Board of Health surveys. • Compiled and maintained accurate database of consumer and employee statistical information. • Developed and disseminated written program protocols and staff training materials. • Maintained effective communication with all internal and external customers. • Chaired and provided oversight to Human Rights Committee and Family Council. • Fostered a cultural climate of purpose, mission, and core values.

• Interviewed, hired and trained staff to execute annual IMPACT contracts.• Developed and maintained relationships with FSSA offices in Central Indiana.• Attended annual bidders’ meetings and assisted in developing and writing contract bids.• Developed and conducted training sessions for staff throughout the State of Indiana.• Provided individual and group counseling to IMPACT (Welfare-to-Work) participants in the areas of job readiness, job search, and job retention/advancement.• Increased contract referrals by 40% and maxed out contract payment points from local county agency.• Executed Hamilton County contract that was the first to be profitable in given contract year, and was instrumental in procuring following year contract with a 33% increase.

• Supervised and coordinated services for individuals living in Group Home settings. • Verified completion of all responsibilities of staff and the timely corrective action of any deficits/issues/problems. • Wrote individualized program goals and objectives and monitored progress of goals. • Ensured current and new physician orders were implemented and any changes communicated to the agency’s nursing staff.• Ensured that emergency protocols were reviewed and updated annually and according to need. • Ensured that all medical treatment plans, as prescribed by physicians, were in consumer charts and maintained a tracking system of medical care and appointments. • Monitored administration of medications and treatments to consumers, and monitored corresponding documentation according to State regulatory standards.

• Hmong congregation church plant. • Served part-time as the congregation's first pastor until they were able to secure their own Hmong pastor. • Preached each week through an interpreter. Taught and lead a Hmong Youth Group (~25 teens). • Advised the congregational leaders in coordinating their services, Adult Sunday School, materials, accessing support from other Hmong churches in the Midwest, and communications with the C&MA Hmong District headquarters. • Acted as liaison between the Hmong congregation and sponsoring English speaking congregation.

• Executed a 3-year Vocational Rehabilitation Grant providing transition services to special education students at Lawrence North H.S. and Warren Central H.S.• Educated faculty and parents of special education students on the adult social service system and how to access services while transitioning out of high school.• Provided students with job trials and permanent jobs as they graduated from school.• Facilitated person-centered-planning for special education students and their families.• Following conclusion of grant, provided supported employment services to disabled individuals in need of supports for competitive community employment.

Served as founding church pastor.

• Served as part-time assistant pastor while in seminary.• Preached ~15 times a year.• Participated in conducting worship weekly.• Taught adult and youth classes.• Served on Board of Session and Christian Education Committee.