• Streamlined operational workflows, resulting in a 20% reduction in processing time and improved efficiency.• Developed and implemented standardized operating procedures, enhancing consistency and quality across teams.• Developed and maintained strong relationships with suppliers, ensuring timely delivery of goods and services.

• Utilized SQL to capture relevant information in order to investigate and file bugs and worked directly with head of QA and iOS /Android Developers to assist in debugging.• Maximized accuracy through detailed and comprehensive ticket and bug reports for each sitewide testing, which were then used to inform the development team and aid in facilitating the resolution process.• Maintained a 24-hour response rate of over 40 new tickets per day and followed up on open tickets with consumers in a timely manner.