Establish, manage and enforce current and future competence standards at the point of work to ensure quality of care and reduce operational costs with Dossier Competence Requirements Management System (CRMS) for Health Systems.

Group of Customer Success Executives in Silicon Valley looking to help other executives in promoting the value of Customer Success!

FDB transforms drug knowledge into powerful healthcare solutions integrated into healthcare technology systems. At FDB, we offer an unmatched range of tested and proven drug knowledge solutions designed to boost medical efficiency at the point of decision. Providing information that’s more intuitive, targeted, and actionable. Augmenting the value and impact of information technology systems. - Responsibility for strategy and execution of all post-sale activities with customer-base- Driving best-in-class customer satisfaction and retention.- Leadership of Customer Relations team consisting of 24x7 customer/technical service, implementation, account management, success management, communications and clinical applications services team.- Increased overall NPS (Net Promoter Score) from 48 to 63 within four years.- Maintained implementation and customer service average satisfaction scores of over 9.0 out of 10- Launched online FDB Community for FDB customers

- Responsible for all activities from marketing through the life of the product including physician communications pre- and post installations to drive usage and customer satisfaction as well as product management and the development of the product.- Key stakeholder and decision maker in the overall strategy and direction of Physician Connectivity from an executive level to create and drive programs at the healthcare provider level and to influence internal changes and processes that provide value to the broader CVS Caremark business- Develops and establishes procedures and policies to match and exceed the needs of internal and external partners to support Customer and end-user needs with the goal to achieve consistent and increased Adoption and Utilization of the iScribe electronic prescribing application.

- Oversaw the technical implementation, upgrade and customization processes.- Participated in multiple projects related to software development (upgrades, new versions, requirements) and day-to-day operations of the Client Services department (technical issues and non-technical leadership).

Provided Program Management leadership to kick start the "eRx Collaborative" which is charged with the promotion and implementation of e-Prescribing to physicians in Massachusetts and has become the largest e-Prescribing initiative in the country.

MedAptus' product was a Charge Capture solution for physicians used on PDA's to reduce delays in reimbursement due to processing and/or errors resulting from traditional paper billing.

Amicore's product was an Electronic Medical Records (EMR or EIH or CPR) system that facilitated the recording of patient information on handheld TabletPC's via a wireless network.- Supervised implementation services and customer support including help desk, on-site technical support and project management resources.- Participated in multiple projects related to software development (upgrades, new versions, requirements) and hardware base (purchasing, configuration, deployment).- Integrally contributed to the company’s focus and direction since its inception, including high level planning and development.