Roger Dsouza Email & Phone Number

Mumbai Area, India

National airline of India

Mumbai Area, India

India's national carrier; Responsible for ensuring the consistent delivery of the highest levels of in-flight services to passengers in Air India's three-class cabin configurationMonitored the overall performance of a team of crew members during food and beverage service, in-flight sales, provided emergency medical aid to passengers, handled disabled passengers and unaccompanied minorsResponsible for ensuring that passengers and crew members were in strict compliance with all prescribed in-flight regulatory and safety measuresHandled emergency situations by following appropriate emergency proceduresPrepared detailed reports pertaining to flight incidents and discrepanciesKey Achievements:Instructor at the Air India Flight Training School Conducted training classes for aviation personnel with emphasis on service procedures, soft-skills, personal grooming, etiquette, food trends, and wine appreciationRegularly selected to fly the President, Vice-President and Prime Minister of India on-board VVIP chartered flights on diplomatic international missions over 20 years These special flights require the highest levels of security clearance and expertise for on-board crewSelected to attend a familiarization program for the Boeing 787 aircraftReceived Best Assistant Flight Purser Award for in-flight service excellenceSubsequently promoted to Flight Purser

Mumbai Area, India

IHCL owns and operates the Taj Group of Hotels, a world-wide chain of luxury and business 5-Star hotels and resorts; Joined the Taj Group of Hotels at their flagship property, Mumbai's iconic Taj Mahal Palace & Tower Hotel, in their Graduate Trainee Program and underwent an intensive two year training which covered all aspects of hotel operations, including sales and marketing and promoted to Duty Manager.Managed a staff of 30 people to ensure smooth functioning of the accommodations divisionOptimized occupancy levels and maximized revenue generation Oversaw the operations of the Guest Relations Desk to ensure good public relationsAs Night Manager officiated as de facto General Manager of the hotel