Roger Thompson Email & Phone Number

Texas, Arizona, California, Oregon

San Diego

Dallas/Fort Worth Area, Texas, Louisiana, Oklahoma

Georgia, Florida, Dominican Republic

Since its inception in 1993, American AVC has stood for quality, incredible value and dedication to customer service. Privately held and headquartered in Scottsdale, Arizona, satellite locations are now worldwide. Canadian AVC and Caribbean AVC are just the beginning of our expanding reach and portfolio.Becoming one of the premier hospitality audiovisual and production companies in North America was strategic. Service and core values have always been the cornerstone of American AVC. Our ethics and integrity stand strong. Never stop learning, improving, growing. Love what you do and do it well.In January of 2014 I was asked to step into the role of Regional Manager for AAVC. supporting our teams generating over 22 million dollars in revenue at a total of 13 full service and two limited service properties. I also had the opportunity to open two properties in my region and assist with the opening of the Washington DC Marriott Marquis. Selected Achievements:• Opened the Marriott Tampa Waterside with three weeks of notice.• Opened the Renaissance Vinoy with two weeks of notice.• Both opening properties out performed first year budgets and expectations• Rebooted and corrected the 2nd largest property in region (Now running efficiently and more profitable then it has in seven years)• Developed best practices for Dominican Republic (Now running extremely high profitability)

Orlando World Center Marriott

By embracing customer service excellence with passion, American Audio Visual Center strives to be the finest audio visual company in the meeting services industry. In 2010 I was approached by American Audio Visual Center in regards to opportunities at their newest property, The Orlando World Center Marriott. I had the pleasure of opening the Marriott as they moved into a third party audio visual relationship at the hotel for the first time in its 25 year history. It was our goal to immediately change noticeable culture and standards of operation from day one. At the same time we wanted to build the culture of the location into one the staff would see as both supportive and enriching in their professional lives. Our goals as a management team are to help our team grow into the next available positions as our company grows. In doing so out team has also reached significant milestone in regards to profitability, overall sales, and customer feedback. I have listed a handful of those highlights below. Selected Achievements:• ESS Results (Percentage of excellent surveys)o 2011 Increased staff scores from 64.8 to 74.4o 2012 Increased staff scores from 74.4 to 75.9o 2013 Increased staff scores from 75.9 to 83.6o Ranked 237 0f 266 on opening ranked 35 of 307 at the end of 2013. (Marriott Brand)• Financial Achievementso Exceeded budgeted profit by 53.6% in 2011o Exceeded budgeted profit by 94% in 2012o Exceeded budgeted profit by 8.4 % in 2013o Exceeded top line revenue budgets every year of operation.

Orlando, Florida Area

Orlando Convention Aid is a Advertising & Marketing Company focused on the convention market. OCA provides unique marketing opportunity’s to Orlando businesses as well as complimentary services and event support to the event planners and attendees.I acted as leadership of the team as we have focused on increase our efficiency and market presence in the Orlando Area as well as documenting the operations of the company in order to prepare it for expansion into other markets throughout the United States. In the pursuit of this goal we have spent time planning and implementing policies that continue to build our brand and its value in the Orlando community. We have increased our presence at industry events. Our web and print distribution grew while we have brokered a deal that removes 20% of our annual operating expense. We reinvested the saved capital into a strategic redesign of our web presence. We have analyzed each division of the operation in order to improve product performance and value. We have invested in our staff by instituting a benefits policy that is competitive and affordable at a corporate level. We have empowered our staff to act as “Champions” for both their internal and external customers. In a few short months we developed and instituted a new CRM system, Payroll, Account Management Practices, Business Development Strategy, and a Problem Solving mentality in our staff.Selected Achievements: Created Standards and Procedures for the day to day operations of the company. Company Revenues have grown 34% Year to Date. Greatly reduced staff turnover. Developed existing staff into empowered leaders. Restructured management of Organization Developing 1, 3, 5, 10 year company strategy Managed and created operating budgets and P&L Statements. Recruited Sales Talent and Customer service professionals. Developed expansion plan into new markets

When I met with PSAV leadership in the fall of 2006 we spoke about an opportunity working with the a local production client as a in house staging consultant. I was being brought in to assist that client in capturing greater production value in a corporate convention setting. During this time I was able to strengthen PSAV's relationship with client.Starting in the fall of 2007 I begun work as an Account Executive for the Event Services division of the company out of the Orlando area. Although PSAV accounts for over half of the event technology revenue in the region it had been years since they had someone active in the local market. Utilizing strategic relationships with MPI and local Convention and Tourism Agencies we have been able to raise our profile considerably. In addition to looking for ways to grow our local revenue base I was challenged to manage the relationship with three new facilities as we went through contract negotiation. These three facilities are projected to account for over 10 million dollars in annual revenue. Those Organizations are currently signed accounts for PSAV projecting over 8,000,000 in annual revenue. Selected Achievements:In 2008 I was able to generate over $300,000 in new revenue.At the time of my departure in 2009 I was on target to increase sales over 2008 by no less than 20%Increased PSAV's Community footprint in the local market. Grew PSAV's relationship with Large Clients.

In the fall of 2004 I was asked to take on a new challenge within the company and work to improve the performance and environment for a challenging product. As the department coordinator I am responsible for the quality control policies, shipping, inventory control, departmental training, and travel arrangements involving two audio visual presentation products that are shipped nationwide. Over the last few months I have created or revised all operational procedures in order to increase departmental efficiency. During this time I have also introduced a Total Quality Management approach to the department in order to better use the human assets available and increase the overall sense of ownership the staff attaches to their day-to-day duties and their coworkers, this has allowed us to reduce the number or equipment failures in the field and helped to increase our user satisfaction overall.Selected Achievements:While our product movement has increased by over 250% and the sales staff that the product supports as increased by 30% we have maintained current staffing levels. Technical Direction/Project Management of service intensive events throughout the country at the request of the meeting management company.Between both departments we provided Audio visual equipment and support for 4000 meetings nationwide in 2005 in 49 of 50 states.

As the director of Audio Visual Services at The Hyatt Regency Tampa I was responsible for all operations and sales at the property. This included: All sales and Business development, contract negotiations, customer relationship development, order fulfillment, operational management of all staff and projects, provided training coaching and mentoring to all staff members, negotiating with vendors, held P&L and budget responsibilities while maintaining and building upon the relationship between Audio Visual Innovations, Inc. and The Hyatt Regency Tampa. Selected Achievements:Within the first year of my tenure, my team and I were able to reduce cost by 35%, raise overall annual revenue by over 80%, and increase profits by over 225%. One of the major concerns for our partner and client, the Hyatt Regency Tampa, was to raise overall customer satisfaction. We accomplished this goal within the first 18 months measured by the customer surveys increasing our score from 4.1 out of 5 to 4.45 out of 5 overall.Focused on fostering a team environment that allowed us to consistently exceeded forecast revenues and profits, while reducing overall cost.

Responsible for the successful conclusion of all large events, this required: Staffing, mentoring and training of in-house technical staff, troubleshooting all aspects of the event as needed, building up a working relationship with the producer or client on each event, technical direction of the event, managing the cost of the event, negotiating with vendors.Selected Achievements:Delivered a consistent standard of quality for all events at the property. Worked with Multiple National Recording Artists.By doing my part to deliver production level service to the client our sales team was able to capture more of the business coming into the property thus gaining a large amount of respect from the resort staff and management.

With offices in over 500 hotels, resorts and conference centers, Presentation Services has the resources to accommodate meeting planners and producers with exceptional services, equipment and support.Responsible for the set-up, operation and removal of video playback and projection systems, as well as the set-up, operation, and removal of stationary lighting systems and large venue sound systems. Selected Achievements:Gained the technical expertise needed to explain and educate the client on the use of each piece of gear as needed during the negotiation process. Honed the communication skills needed to successfully manage all aspects of any event.Gained experience as a mentor teaching new technicians the required skills necessary for success in the presentation technology business.