* Managed 18 cross-functional employees, including sales, design, and front desk personnel* Coordinated selection, pricing and sales training for grand opening of 11 home model park* Influential in pricing and selections for newly improved design center, featuring 150 design options* Scheduled and coordinated grand opening realtor functions * Integral in the candidate selection and training process for new sales associates, as well as design and front desk personnel* Key decision maker in sales offer process, utilizing margin analysis and budgets in decision process* Interacted with leadership team on daily basis regarding community planning and operations

* Ranked in Top 2 in sales Dollar volume for last two years* Ranked in Top 5 in sales dollar volume for last five years* Certified Field Trainer, responsible for new hire recruitment, interview and 3-month training* Primary customer contact throughout mortgage, construction and closing process* Managed on-site Explore DelWebb program – an overnight exploratory visit for potential buyers* Drove new traffic through e-mail marketing blasts, customer referrals, and phone calls* Performed competitive shops, providing management with product and pricing suggestions* Coordinated realtor presentations to increase brand name recognition and drive new traffic* Active follow-up with customers prior to and after home buying process* Cross-trained with land development team to understand infrastructure and development costs

* Coordinated construction of single-family homes in the Greater Austin area* Enforced company policies and procedures along with OSHA project safety regulations* Managed construction projects in excess of $20 million* Supervised various construction trades to ensure on-time, on-budget delivery* Responsible for blueprint redlines, pricing negotiations, subcontractor selection and scheduling* Enforced building code compliance and obtained Certificate of Occupancy for each home* Daily interactions with homeowners, sales associates, building inspectors and OSHA personnel* Monitored loss prevention and estimated project cost proposals

* Conducted follow-up visits with homeowners to ensure customer satisfaction* Coordinated warranty requests with contractors to ensure resolution* Managed warranty requests for 80 homeowners at a time, on-time and on-budget* Responsible for ensuring customer satisfaction in accordance with JD Powers guidelines