Roger Lissade Email & Phone Number

Florida, United States

Wilton Manors, Florida, United States

Residential and Commercial property purchase and saleSpecialties include: Working with investors seeking cash flowing Residential Income propertiesLand acquisition for commercial property developmentResidential income property management

Miami/Fort Lauderdale Area

Deerfield Beach, Florida

• Key Accomplishments –
• Planned, deployed and supported technical equipment and software upgrades for 80 users at corporate office
• Assisted in the deployment and upgrade of in house CRM
• Solved all call center, corporate office, Ship terminal technical support inquiries, within Service Level Agreements,
• Instituted a structured help desk format, that greatly reduced Hardware and Software Support ticket backlog,
• Planned and upgraded aging network hardware

Kendall, FL

• Administration and design of corporate s network and server infrastructure.Key Accomplishments-
• Migrated backup system from Backup Exec 10d to Unitrends D2D Enterprise Backup.
• Migrated Edge and core switches
• Implemented new power and cooling in server room
• Migrated servers from physical to virtual environment
• Upgraded Multisite/International network security infrastructure

Sunrise, Florida

• Hands-on support of 100 Windows servers, 500 desktop and laptop systems, life cycle and management, including network configuration, changes and migrations.Key Accomplishments –
• Planned, deployed and supported technical equipment and software for 40 seasonal accountants, manufacturing and sales teams,
• Maintained and upgraded in optimal state Microsoft Dynamics Solomon ERP infrastructure, UPS Worldship platforms, Retail Management systems and overall organizational technical platform,
• Solved all office, warehouse and retail stores technical support inquiries, within Service Level Agreements,
• Reduced Hardware and Software Support ticket backlog and maintained a steady work queue with prioritization and classification of workload,
• Migrated E-commerce datacenter, manufacturing datacenter, corporate data room and closets to new, servers, switches, routers, phone systems, telecommunications lines, and specialized hardware components,

Deerfield Beach, Florida

• Responsible for all business support tasks for internal customers, addressing day-to-day computing needs and user change management tasks. As part of a team I supported over 1500 user desktops and 30 servers.Key.
• Resolved all assigned help desk trouble tickets with well documented resolutions,
• Performed all hardware upgrades including multi-monitor installations, hard drive upgrades, memory expansion, CPU upgrades, printer installation, and more,
• Deployed Service Packs and Patches to all desktops, laptops and terminal servers with minimal downtime,
• Deployed software, maintained approved systems for compliance and licensing, restricted permissions and computer policies to protect company assets and data,
• Performed research on all computer products and software for projects and initiatives.

Miami, FL

• Assistance of company owned remote network and desktop support for over 180 locations, nationwide.Key Accomplishments –
• Reviewed and recommended improvements to desktop image deployment and network connectivity at headquarters office,
• Single handedly fixed over 100 computer desktops and resolved 250 backlogged trouble tickets,
• Improved customer support experience, delivered documentation, and tuned workflow processes.

Miami Gardens, Florida

• Oversaw all faculty and staff computer related projects and operations. Maintained Service Level agreements on all customer support driven servicesKey Accomplishments –
• Maintained over 20 different hardware platform images for computer systems,
• Supported over 1100 user desktops.
• Maintained a trouble-free environment with MacAfee enterprise solutions and tight local security policies,
• Successful rollout of over 100 computer replacements,
• Deployed 20 windows file and network servers, and maintained 100% backup job completion rate.

New York, New York

• As part of team of support technicians, we responded to Dell and HP customer support requestsKey Accomplishments –
• Performed over 100 server installations for small businesses,
• Responded and resolved over 1500 break fix dispatches at client sites,
• Upgraded over 100 client site network gear from outdated network technologies to Dell managed switches, assigned IP addresses, configured ports, hostnames,

Fort Bragg, North Carolina

Psychological Operations Specialist MOS 37FP, are experts at persuasion. Psyops specialist are tasked with assessing and developing the information needed to influence and engage specific audiences. Psyops specialists broadcast important information through various mediums and assist U.S. and foreign governments, militaries, and civilian populations.

South Korea

The 11C MOS is the Indirect Fire Infantryman. The mortar is an infantry unit’s most powerful weapon. As a member of a mortar squad the mortar man is tasked with providing accurate indirect fire in support of infantry operations. This required the preparation, handling and transportation of high explosives mortar shells. To provide quick and consistent.