Chief Operating Officer - Observint Technologies
CurrentJoined company as part of senior leadership team shortly after company was purchased by the Carlyle Group in 2006. Initially responsible for all operations functions of company. In 2013, named COO of Observint Technologies (parent company) and President of Supercircuits/SCD (two of Observint Technologies’ operating subsidiaries). Significant Accomplishments:o P&L: • Reversed negative revenue trajectory from 10% YOY declines to 5% YOY growth • Reduced OPEX 8.6% while driving 5% YOY revenue growth • Achieved commensurate positive EBITDA improvements o Balance Sheet / Cash Flow: • Improved cash conversion cycle thru increase of payment terms with major suppliers • Decreased ‘Finished Goods’ inventory levels by 38%, while decreasing back orders by 52% • Decreased ‘Return to Vendor’ average inventory levels from $300K to $30Ko Customer Experience: • Consistently delivered Net Promoter Scores (NPS) of 91% • Reduced technical support abandonment rate 45% to 3.5% • Reduced average wait times to 55 seconds • Increased same day/in stock shipment rate 27% to 99.5% • Reduced occurrence of mis-shipments to .03%o Company transformation: • Transformed Supercircuits business model and primary customer base from B2C to B2B • Drove 30%+ profitable revenue growth in B2B segment • Expanded sales capabilities from ‘transactional’ sales model to ‘relationship’ sales modelo Acquisition company integration & divestiture: • Integrated 3 independent companies’ operations into one consolidated operating model • Included consolidation of offices, warehouses, suppliers, assembly facilities & ERP systems • Lead divestiture of business operations of Observint's subsidiary ‘Infinias’
