Roger Norman

Roger Norman Email and Phone Number

Chief Operating Officer - Observint Technologies @ Observint Technologies
austin, texas, united states
Roger Norman's Location
Austin, Texas, United States, United States
Roger Norman's Contact Details

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About Roger Norman

Performance driven business leader with proven track record in start-up, turn around and fast growing company environments. Translates corporate vision into clear strategic goals & actionable business initiatives. Builds lean organizations & high performing teams. Creates innovative, cost-effective business solutions to enhance competitiveness, increase profitability and improve customer satisfaction. Consistently exceeds revenue and earnings targets.

Roger Norman's Current Company Details
Observint Technologies

Observint Technologies

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Chief Operating Officer - Observint Technologies
austin, texas, united states
Website:
observint.com
Employees:
49
Roger Norman Work Experience Details
  • Observint Technologies
    Chief Operating Officer - Observint Technologies
    Observint Technologies Oct 2006 - Present
    Austin Texas
    Joined company as part of senior leadership team shortly after company was purchased by the Carlyle Group in 2006. Initially responsible for all operations functions of company. In 2013, named COO of Observint Technologies (parent company) and President of Supercircuits/SCD (two of Observint Technologies’ operating subsidiaries). Significant Accomplishments:o P&L:     • Reversed negative revenue trajectory from 10% YOY declines to 5% YOY growth     • Reduced OPEX 8.6% while driving 5% YOY revenue growth     • Achieved commensurate positive EBITDA improvements o Balance Sheet / Cash Flow:      • Improved cash conversion cycle thru increase of payment terms with major suppliers     • Decreased ‘Finished Goods’ inventory levels by 38%, while decreasing back orders by 52%     • Decreased ‘Return to Vendor’ average inventory levels from $300K to $30Ko Customer Experience:     • Consistently delivered Net Promoter Scores (NPS) of 91%     • Reduced technical support abandonment rate 45% to 3.5%     • Reduced average wait times to 55 seconds      • Increased same day/in stock shipment rate 27% to 99.5%     • Reduced occurrence of mis-shipments to .03%o Company transformation:     • Transformed Supercircuits business model and primary customer base from B2C to B2B     • Drove 30%+ profitable revenue growth in B2B segment     • Expanded sales capabilities from ‘transactional’ sales model to ‘relationship’ sales modelo Acquisition company integration & divestiture:      • Integrated 3 independent companies’ operations into one consolidated operating model         • Included consolidation of offices, warehouses, suppliers, assembly facilities & ERP systems     • Lead divestiture of business operations of Observint's subsidiary ‘Infinias’
  • Dell
    Regional Sales Manager & Senior Operations Manager
    Dell 2000 - Sep 2006
    Austin
    Lead both sales and operations teams in Dell’s Corporate and Public Sector divisionsSignificant Accomplishments:o One of 4 founding members of Dell’s “Public Transaction Group”     • Established business unit in 90 days          • Planned, staffed and trained sales & operations personnel          • Built out infrastructure & operating systems      • 45 member sales team achieved $325M sales in year 1     • Grew business to 100 individuals and $813M revenue in year 2o Managed transactional sales and sales operations teams in Dell’s “EPP” sales group     • Achieved 100% or greater sales attainment in 7 of 8 quarters     • Managed sales operations teams providing:          • Program management          • Call center management          • Sales force effectiveness programs          • Metrics & reporting o Managed relationship sales and infrastructure operations in Dell’s Public Sector division.     • Responsibilities included:          • Program management          • Call center management          • Sales force effectiveness programs          • Metrics & reporting     • Awarded Dell’s Gold Star Achievement award for sales force effectiveness initiatives

Roger Norman Skills

Program Management Management Solution Selling Sales Operations Security Product Management Sales Account Management Cross Functional Team Leadership Salesforce.com Strategy Sales Management Strategic Partnerships Project Management Product Marketing Business Development Call Centers Telecommunications Enterprise Software Process Improvement Sales Process Start Ups Cloud Computing Demand Generation Channel Selling Product Development Access Control Cctv

Roger Norman Education Details

Frequently Asked Questions about Roger Norman

What company does Roger Norman work for?

Roger Norman works for Observint Technologies

What is Roger Norman's role at the current company?

Roger Norman's current role is Chief Operating Officer - Observint Technologies.

What is Roger Norman's email address?

Roger Norman's email address is ro****@****ail.com

What is Roger Norman's direct phone number?

Roger Norman's direct phone number is (888) 572*****

What schools did Roger Norman attend?

Roger Norman attended Texas A&m University, University Of South Carolina - The Moore School Of Business.

What are some of Roger Norman's interests?

Roger Norman has interest in Children, Disaster And Humanitarian Relief.

What skills is Roger Norman known for?

Roger Norman has skills like Program Management, Management, Solution Selling, Sales Operations, Security, Product Management, Sales, Account Management, Cross Functional Team Leadership, Salesforce.com, Strategy, Sales Management.

Who are Roger Norman's colleagues?

Roger Norman's colleagues are Nestor Martinez, Eddie Navarette, Chip Wilson, Kimberly R., Kevin Gomez, Chad Gunter, Lisa Raulston.

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