RMA Specialist – Observint Technologies, Austin, TX 07/2016 - Present•Troubleshoot systems, remove malfunctioning hardware and install new parts.•Complete daily reports in Net Suite summarizing real time updates, and routing for RMA transactions.•Maintain Microsoft Excel documents of inventory supplies and spare parts.•Receive and respond to incoming trouble tickets, or emails that relate to reported problems.Product Configuration Technician – Observint Technologies, Austin, TX 01/2014 - 07/2016 •Configure custom IP schemes to cameras, wireless antennas, and DVR’s specified by customer.•Deploy firmware updates and custom logo branding for authorized dealers.•Provide quality assurance approval on all new products and software integration.•Provide feedback to Engineering personnel concerning manufacturing needs and product enhancements that would improve both quality and ease of manufacturing/servicing of the productAssembly Technician – Observint Technologies, Austin, TX 04/2011 – 01/2014•Responsible for recognizing, identifying, and installing all parts according to the customer's system specifications.•Maintain serialization and quality control checklists in Microsoft Excel in order to ensure proper documentation of product.•Perform final checks and adjustments for any defects to ensure high quality products.•Maintain ESD environment by complying with company procedures, rules and regulations.

• Presented comps and ideas under tight deadlines. • Designed art work for apparel and other marketing strategies. • Participated in a photo shoot for an apparel brochure. • Designed menus and banners for a food truck which was used at SXSW.

•Assembled and installed components on various Dell and AMD servers (motherboards, hard drives, RAM, video cards, etc.)•Maintained and deployed Windows and Linux operating systems on servers and personal computers.•Performed stress testing on PC Hardware.•Helped Create and maintained test instructions for system types.