Roger Putnam Email and Phone Number
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• Proven C-level executive• Over 25 years of leadership at the forefront of technology, financial services & insurance• Award-winning innovator obsessed with reimagining transformative customer experiences• A technologist at the core with a unique background and ability to bridge technology and business• Experience within start-up / mature orgs - emphasis on Financial Services, Insurance & Technology• Continuous improvement expert who earned the prestigious Shingo Silver Medallion award• Strong desire to disrupt the status quo in the quest to meet evolving customer expectations• An agile “builder” attracted to opportunities and industries ripe for digital transformation• Visionary leader who connects with associates and inspires teams to tackle the challenges aheadTransformational Leadership - Digital Transformation - Agile Development - Continuous Improvement
New York Life Insurance Company
View- Website:
- newyorklife.com
- Company phone:
- 212-576-7000
- Company email:
- socialmedia@newyorklife.com
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Senior Vice President & Head Of ExperienceNew York Life Insurance Company Dec 2023 - PresentNew York, New York, UsResponsible for leading enterprise agent and customer-centric transformation to deliver modern, high-quality and integrated experiences across New York Life's foundational business.
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Member Board Of DirectorsNational Organization On Disability Nov 2022 - PresentNew York, Ny, UsThe National Organization on Disability (NOD) is a private, non-profit organization that seeks to increase employment opportunities for the 60-percent of working age Americans with disabilities who are not employed. -
Chief Operating Officer & Head Of U.S. Customer ServicePrudential Financial Jun 2019 - Dec 2023Newark, New Jersey, UsChief Operating Officer & Head of U.S. Customer Service responsible for delivering a consistent, effective and efficient service experience across Prudential’s Annuity, Group Insurance, Life Insurance and Retirement Businesses. Roger and his team are the chief business architects designing and executing Service, Inc, an enterprise level program set out to transform customer and employee experience while helping enable revenue growth across the U.S. Business. -
Senior Vice President & Chief Operating Officer - Massmutual U.S.Massmutual Financial Group May 2007 - Jun 2019Springfield, Massachusetts, UsExecutive Officer and Head of Insurance Operations responsible for leading a team of 1400+ associates obsessed with delivering exceptional customer service while transforming all aspects of customer acquisition (new business & underwriting), in-force service and claims for MassMutual's U.S. Businesses (annuities, life insurance, disability insurance, long term care and retirement)Member of executive team that led a transformation resulting in 11 consecutive years of industry-leading record growth that elevated the firm from #4 to #1 in Whole Life and from #14 to #2 in Total Life sales -
Vice President - Service OperationsCigna Sep 2005 - May 2007Bloomfield, Ct, UsHead of Healthcare Service Operations responsible for developing and executing the firm's Global Outsourcing, Service Integration and Site Consolidation strategies. -
Vice President - Us Card OperationsCapital One Financial 1993 - Sep 2005Mclean, Va, UsHeld various executive leadership positions in both operations and technology, where he helped lead the company from a small, entrepreneurial start-up to a global, diversified Fortune 500 financial services player.
Roger Putnam Skills
Roger Putnam Education Details
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Northwestern University - Kellogg School Of ManagementPrudential'S Enterprise Executive Development Program -
State University Of New York At PlattsburghBusiness Management
Frequently Asked Questions about Roger Putnam
What company does Roger Putnam work for?
Roger Putnam works for New York Life Insurance Company
What is Roger Putnam's role at the current company?
Roger Putnam's current role is Senior Vice President & Head of Experience at New York Life.
What is Roger Putnam's email address?
Roger Putnam's email address is rl****@****ast.net
What is Roger Putnam's direct phone number?
Roger Putnam's direct phone number is +141374*****
What schools did Roger Putnam attend?
Roger Putnam attended Northwestern University - Kellogg School Of Management, State University Of New York At Plattsburgh.
What skills is Roger Putnam known for?
Roger Putnam has skills like Financial Services, Strategy, Leadership, Insurance, Change Management, Management, Outsourcing, Process Improvement, Vendor Management, Operations Management, Cross Functional Team Leadership, Strategic Planning.
Who are Roger Putnam's colleagues?
Roger Putnam's colleagues are Terry Delaney, Homero Marak Silveira, Samantha Barrientos, Richard Beckey, Lekecia Milam, Ruben Vargas, Riya Koshy.
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