Roger Redin Jr Email & Phone Number

Falmouth, Maine

Portland, Me

-Troubleshoot, install, and setup Windows desktops and laptop-Troubleshoot and setup iPhones and iPads-Troubleshoot printer issues-Maintain servers and troubleshoot when necessary-Travel to site offices to setup and troubleshoot any issues that arise-Maintain connections with vendors and communicate with them as needed to obtain necessary equipment or troubleshoot existing equipment

Bath, Me

-Teach adults how to effectively use their computers/Internet, MS Office programs, Mac OS X, and iOS.-Provide related materials, when appropriate, so students can learn by doing.-Lead in depth discussions of topics that are of interest to the students and will help them better understand the content and how it applies to them.

Portland, Maine Area

-Utilize a Linux-based software program to manage inventory, schedules, and payroll, and to place supply orders.-Provide quality customer service and communication in an enthusiastic and professional manner to assist guests to the store on a day to day basis.-Maintain the store's appearance and ensure merchandise is stocked and organized as necessary.-Train and maintain an effective staff through regular communication, conducting formal performance reviews, and providing constructive feedback.-Participate in weekly meetings with other managers and upper management of both Sunglass Hut and Macy's locations to discuss business trends and upcoming events.

-Design and implement presentations and demonstrations in order to teach Mac and Windows software and operating systems, including how to troubleshoot minor issues, to a diverse group of college level learners.-Maintain a working knowledge of the most up to date advancements in technology by reading current publications, networking with other professionals, and regular use of Mac and Windows operating systems.-Communicate with professors, adjuncts, and the department chair in order to generate new ideas for discussion topics in the classroom and stay abreast of new developments in the field.-Evaluate and analyze student progress based on grading and analysis of their work, offering extra assistance to those who are struggling.-Manage two to three classes per semester, including a class solely dedicated to Mac Operating Systems, facilitating classroom conversation and maintaining daily records of attendance and grades.

-Completed Apple Sales Training Online, achieving both Apple Product Professional and Sales Professional Recognition for the 2008 to 2010 calendar years.-Fulfilled casino guests and employee needs for Apple products and accessories by maintaining a thorough knowledge of the inventory, answering questions, and offering recommendations based on customer needs.-Demonstrated products and applicable software to customers.-Operated and assisted in the on-going development of a touch-screen cash register.

-Assisted in maintenance of all staff, faculty, and lab Apple Computers on the University campus, consisting of previous generation MacBooks, Intel iMacs, and PowerPC iMacs by responding to phone and email requests.-Performed software and hardware installations and troubleshot for MacBooks and iMacs.-Setup MacBooks and iMacs in student labs using Mac OS X system software and DeepFreeze to prevent any accidental changes to the system.-Performed regular maintenance checks to make sure all computers were up to date and running properly in student labs on a monthly basis and in personal office as needed.-Troubleshot issues, including programs such as Microsoft Office, and assisted students with computer and printer usage.